Goudy Honda Auto Repair Service

Excellent service

Dennis was very helpful & extremely informative. Excellence customer service. Thank you for taking the time to fully explain what work I needed and why.

Very nice and accommodating. - joe Sedano

Hello, First off, let me start by introducing myself, my name is Carlos U

Thanks,great job!! Very efficient!! ## needs coffee machine in the waiting area

I had a great experience with the service done to my car and with the help provided to me. I also appreciated that they have a fast and reasonable time I. Which vehicles are fixed.

My service estimate was $429.90. My receipt alleges that I gave approval at 11:16am to increase my price to $449.40 — an increase of $19.50. Mike Fogt called me at 11:16am to tell me my car was ready for pick-up. At no point did he mention a price quote increase, nor did he ever receive my approval for it. When I picked up my car that afternoon, I made the payment first, and then I caught the alleged approval in the paperwork. I asked the receptionists to bring Mike Fogt to the office to explain the dilemma. He claimed it was "tax." My tax was clearly listed as a separate line item in the receipt, and did not account for the price discrepancy. I also asked him to explain why the receipt stated he got my approval for the price increase, when he did not. Again, he claimed it was a tax I had to pay. I calmly told Mike Fogt in front of the receptionists I wasn’t trying to escalate the matter. He interrupted me and said, “yeah, well it sure seems like you are.” I sought a refund. On three different occasions, Mike Fogt offered me three different refunds: one for $5.33; a second for just over $15; and a third for $19.45. Neither of these offers was a full $19.50 refund. Why was it so difficult for Mike Fogt to grant me a full $19.50 refund the first time? Why was it difficult for Mike Fogt to be held accountable for a documented pricing error and an approval I did not make? Worse still, why did Mike Fogt spend an hour of my afternoon behaving in a very rude, very patronizing way? As a Goudy Honda customer who purchased a brand new car and has consistently returned for service visits with friendly staff, this service visit was a stark contrast. Mike Fogt was utterly unprofessional, and I am truly disappointed and dissatisfied.

Mr Coda really great at his job he took the time to walk me through your process and as being there for the first time that ment a lot to me . He is a great asset to Honda and people like me grate job Mr. Coda

He was amazing and helped me understand pricing for oil changes and wheel alignments.

The service labor charge is outrageous! The invoice shows Gouda Honda charged $1,082.41 just for labor! The following is the communication records in my cell phone. At 10:31AM, Dane Ishii called me to confirm the repairs work. At 3:10PM, he texted me saying the car is ready to go home. Assuming your technician immediately started the work right after Dane hang up the phone at 10:31am, continue the work without any breaks till 3:10pm when Dane texted me, which is unbelievable anyway, it was less than 4 hours and 40 minutes (from 10:31am to 3:10pm). Based on Goudy’s labor rate of $140/hour, how could Goudy charged $1,082.41? It should be less than half of $1082 which is $541! In fact, If counting the break time, the labor charge should be less than $500! Please correct this issue with reasonable labor charge!

The gentleman was very polite, he was not pushy in any way as some sales reps tend to be. Very pleasant experience.

He was attentive and helpful. Great job on completing my car on time.

Everything was great from start to finish. Only one problem after the work was done but I was able to resolve it.

Great service

Excellence customer service. I got call ASA service is done

The most informative staff I have encountered based on my past experience at Goudy Honda (Once a year). Mydam was very good at explaining each services being performed to the car.

I was not satisfied with my service . I was informed that alignment for the car would be checked and I asked to be informed if it was necessary. Upon arrival for my car I was charged for the alignment and I had not given an authorization or price for the service . Additionally , the individual did not mention to me that he had added onto my paper work for the service to be done previous to me signing. When I asked the individual why I was not consulted previously to the work being done he stated “well you signed the paper” which bothered me since I was not informed that it had been added.

I just sent a heartfelt thank you message but neglected to greatly thank Dennis and his team for absolutely excellent tune up major maintenance service of my car! It was stalling so much a couple of days ago I was afraid to drive it but now I am so relieved and at peace my car is completely safe!God bless you! in Jesus !!

Frank was responsive & knowledgeable. Very professional and easy to work with.

Ivan was very helpful, providing excellent service with clarity and consideration.