Goudy Honda Auto Repair Service

Good communication between myself and Wilson as he called me periodically to let me know the status of my vehicle.

The oil over-filling problem was corrected. Good, but now ever since the service my car vibrates (possible miss firing like a spark plug wire was not connecting well) at idle and even when warmed up. I waited about week to check if it my be a gas related problem but it is doing the same thing. It worked fine when I drove in to Goudy Honda for the service. Maybe the service tech accidentally did something. I would like this to be corrected. Thanks John L

Is good everything

Plastic in the trunk was scratched. Front bumper bottom right was scratched as well. My car is 2 months old.

lovely guy

I always receive excellent service with Ivan Castro. Ivan always goes above and beyond when he’s helping me with my car issues. He’s one of the best at goudy Honda and i greatly appreciated his service. Thank you!

David Fuentez is a great service associate. Very friendly and helpful

Excellent service.

Very comfortable experience

Kudos to Sader for his professional assistance.

Dennis was very helpful and informative. Prompt in all aspects of the service he provided. Very happy, Thanks, Dennis

She was amazing. She clearly knows what Costumer serves means. I wish all employees were like her.

Wilson was extremely polite and took the time to do extra work that I requested. He also delivered the car on time. Thank you

Excellent service

Dennis was very helpful & extremely informative. Excellence customer service. Thank you for taking the time to fully explain what work I needed and why.

Very nice and accommodating. - joe Sedano

Hello, First off, let me start by introducing myself, my name is Carlos U

Thanks,great job!! Very efficient!! ## needs coffee machine in the waiting area

I had a great experience with the service done to my car and with the help provided to me. I also appreciated that they have a fast and reasonable time I. Which vehicles are fixed.

My service estimate was $429.90. My receipt alleges that I gave approval at 11:16am to increase my price to $449.40 — an increase of $19.50. Mike Fogt called me at 11:16am to tell me my car was ready for pick-up. At no point did he mention a price quote increase, nor did he ever receive my approval for it. When I picked up my car that afternoon, I made the payment first, and then I caught the alleged approval in the paperwork. I asked the receptionists to bring Mike Fogt to the office to explain the dilemma. He claimed it was "tax." My tax was clearly listed as a separate line item in the receipt, and did not account for the price discrepancy. I also asked him to explain why the receipt stated he got my approval for the price increase, when he did not. Again, he claimed it was a tax I had to pay. I calmly told Mike Fogt in front of the receptionists I wasn’t trying to escalate the matter. He interrupted me and said, “yeah, well it sure seems like you are.” I sought a refund. On three different occasions, Mike Fogt offered me three different refunds: one for $5.33; a second for just over $15; and a third for $19.45. Neither of these offers was a full $19.50 refund. Why was it so difficult for Mike Fogt to grant me a full $19.50 refund the first time? Why was it difficult for Mike Fogt to be held accountable for a documented pricing error and an approval I did not make? Worse still, why did Mike Fogt spend an hour of my afternoon behaving in a very rude, very patronizing way? As a Goudy Honda customer who purchased a brand new car and has consistently returned for service visits with friendly staff, this service visit was a stark contrast. Mike Fogt was utterly unprofessional, and I am truly disappointed and dissatisfied.