I have had to return to the dealership today 04/17/19 as I found that I am missing a wheel lock/lug but on my right rear tire. I called to discuss this, was put on hold for 15 minutes + and decided to drive here to get this rectified. Unfortunately this is the second issue that I have had in as many service visits and this is unacceptable and I expect some sort of compensation for my time, gas and efforts to make this right. The service representative that I am dealing with Whitney Reinhardt has been argumentative and not showing that the customer is right in this case. This is frustrating as she is stating that this is not her fault. Whether or not it is her fault or not, she represents this organization and the service team. I hope that this goes to someone that understands that you need to please your customer and let’s move forward.
4/17/2019
Justin W. VERIFIED CUSTOMER
Thank you!
Pam Fitzgerald is superb!
4/17/2019
Stephanie F. VERIFIED CUSTOMER
Derek Suda was very helpful and awesome..
4/17/2019
Mack R. VERIFIED CUSTOMER
Outstanding
4/17/2019
Richard R. VERIFIED CUSTOMER
Derek delivered excellent customer service in helping us with our service needs. Definitely an asset to your company. Thank you Derek.
4/17/2019
Andy B. VERIFIED CUSTOMER
Derek is very friendly and professional. He listened to my problem, explained it to the mechanic. Derek and the mechanic showed me where the problem was and said how it was going to be fixed. The mechanic was very friendly and professional also. It was a pleasure to speak to both of them. Thank you for your/their service. Andy
4/17/2019
Mike C. VERIFIED CUSTOMER
Awesome service!! That's why I go there
4/17/2019
Erik D. VERIFIED CUSTOMER
Great service and very professional
4/16/2019
Blades B. VERIFIED CUSTOMER
Travis got the job done but wasn’t very customer friendly. He just printed the documents that needed to be signed and told you to sign without explaining anything or even telling you the cost of the service. It seemed like he was on 3 different calls while trying to provide service to me. After spending hundreds of dollars, I would expect a little more care. Appreciate the service but I probably won’t bring my car back to this Chevy location.
4/16/2019
Raymond O. VERIFIED CUSTOMER
Great service and quick repair.
4/15/2019
Greg P. VERIFIED CUSTOMER
Travis is the best, and will continue to ask for him when bringing my car in for service! The rest of the team there are really good as well!
4/15/2019
G4S S. VERIFIED CUSTOMER
Whitney kept up to date on my vehicle athey took care of the issue and She was very professional with my fleet vehicle.
Joseph Castellini G4S S
4/14/2019
Patricia E. VERIFIED CUSTOMER
I was checked in and out quickly.
Simple oil change -
95 minutes
4/14/2019
Mujde E. VERIFIED CUSTOMER
When rhe airconition starts, car is shaking and transmission is not totally good
4/14/2019
Goodman L. VERIFIED CUSTOMER
Representative Travis J Ingalls took the time to sit with me describe the issue with my car and the best course of action to remedy it. Excellent service, glad I found and enjoy coming to this station, and will be back again!
4/14/2019
Lori G. VERIFIED CUSTOMER
Whitney was awesome. She helped me coordinate getting all three vehicles in for repair, brakes, and soon collision. Fast easy. The best experience I have had at Jimmy Johnson’s.
4/13/2019
Jeffrey M. VERIFIED CUSTOMER
Jimmie Johnson Chevrolet is great. You guys have always done an outstanding job with my car. Pam is always very pleasant and helps me with all my car needs.
4/13/2019
Anthony B. VERIFIED CUSTOMER
I am always satisfied! It's a great team and Derek is Exceptional!
4/13/2019
Charlice A. VERIFIED CUSTOMER
Would have been nice to get rattle issue fixed and not have to come back.