Travis did a great job! I appreciate that he kept in contact with me throughout the time that my car was in his hands so I was up to date with what was going on. He was also quick to answer any questions that I had! Thanks Travis!
2/21/2019
Sara B. VERIFIED CUSTOMER
Rakan Qumsieh and Derek Suda (who also handled my previous transmission issue) are outstanding, efficient, and courteous. Derek Suda is especially knowledgeable and willing to share findings.
I had cancelled a prior appointment while dealing with Iliana Gorney (sp). She seemed insolent, uninterested in facilitating the appointment, and even annoyed when I presented a manufacturer's coupon.
I will pick Derek or Rakan going forward. I hope that they are compensated fairly for being favored.
2/20/2019
Rodolfo F. VERIFIED CUSTOMER
Great job!
2/20/2019
Sharon S. VERIFIED CUSTOMER
I'm glad I brought it in I was stressing about it being fixed. I'm satisfied with the service I received so far. I need to no if the parts I got are under warranty that I received today ,and my oil was topped off no changed need to if the computer going.to change back to 50% up Thurday I will be back if not.l'm trusting that it will.I trusted you all to do a good job so I appreciate the good service Liana Gorney job well done.
2/20/2019
Olivier W. VERIFIED CUSTOMER
Even though is was just an oil change, Whitney and her team did a Great Job. But for an oil change, I had to wait a little bit to long. Just my opinion. Thank You!!
2/20/2019
Mariaella V. VERIFIED CUSTOMER
It was easy and Laith was helpful. He also got me a ride back home despite busy and I wasn’t scheduled for a ride. Julio was nice and friendly. Derek helped me when I picked up the car and answered my questions. Like Laith, he took time and it didn’t felt rushed.
Thank you. Great service and great people!
2/20/2019
Paul Z. VERIFIED CUSTOMER
Travis does an excellent job. Very satisfied with his customer service!
2/20/2019
Frank C. VERIFIED CUSTOMER
Smooth process, helpful staff, never any problems.
2/20/2019
Michael F. VERIFIED CUSTOMER
Always enjoy working with Laith. He makes the visit smooth and issue free.
That’s why whenever I make an appointment I request Laith.
2/19/2019
Joseph P. VERIFIED CUSTOMER
Travis was helpful and prompt. Everything was done ahead of the quoted time.
2/19/2019
Carlos V. VERIFIED CUSTOMER
Great job!!
2/19/2019
Sheri V. VERIFIED CUSTOMER
Came in to have my car checked out for a trip of noving back to Illinois.
2/19/2019
Matthew B. VERIFIED CUSTOMER
She was great!
2/18/2019
Michael B. VERIFIED CUSTOMER
Derek was quite thorough in figuring out the issues I had with my 2015 Colorado. The HVAC had a strange smell at times while using the A/C. The other issue is pre-detonation (ping noise) at low RPM’s going up a hill. Derek contacted Chevy Corporate for answers and approval to repair under warranty. Chevy approved cleaning/removal of a chemical that was coated over the evaporator coil causing the chemical smell. It was also suggested to use Chevron 87 octane gas for a time to see if a better quality gas was the cause of the pinging. Costco gas was not recommended at this time. This is an ongoing test and we will see if changes in gas help. It may also be the transmission not shifting to the proper gear causing the engine to lug down and therefore hearing a pinging noise. We will see after a time of testing this. Might have to return to the dealership after testing better fuel etc.
2/17/2019
Severino G. VERIFIED CUSTOMER
Great service as always.
2/17/2019
Billy J. VERIFIED CUSTOMER
Great customer service got me right in and out and no wait time for shuttle. Great experience
2/17/2019
Linda O. VERIFIED CUSTOMER
Liana was great and my car was ready when promised. I do have to say that when I got home there was some grease on my driver's side door.
2/17/2019
Anna B. VERIFIED CUSTOMER
The GM John took my call Thursday night on February 14,late in evening.John listened to what I had to say,and personally put me in touch with Derek Suda. Derek was Awsome.Derek also listend to my needs and assured me that erything would be taken care of in a timely manner.I was upset by the issue affecting our 2016 Equinox, but after dealing with these gentlemen, not only was I impressed and completely satisfied, but we will remain customers of JJ Kearney Mesa. I even began shopping for a new vehicle while our other one was being serviced....Thank you both John and Dereck. We look forward to working togeter in the future...Paul & Anna B
2/17/2019
Jim M. VERIFIED CUSTOMER
PAM my service adviser was very Professional, Knowledgeable, Friendly and Down right Nice. She is a Definate Asset to you Company. Thanks, Jim.