Derek has always been the best. Straight talk and facts. If he doesn't know he'll find out. The best part is there is never a guess of fabricated answer.
1/10/2019
Edward P. VERIFIED CUSTOMER
Travis was great and my car sounds better.
1/10/2019
Carol D. VERIFIED CUSTOMER
Travis is always respectful and courteous.
1/10/2019
Sharon H. VERIFIED CUSTOMER
I tend to be a fussy person and I honestly cannot say enough about the care Rakkan gave me! I am a bit older and have trouble with technology, so i was still struggling to understand some features of my vehicle, especially my phone hook up. Rakkan spent A LOT of time helping me and showed me EXTREME kindness and patience. Thank you, thank you, thank you! You guys are the best!
1/10/2019
Delvin A. VERIFIED CUSTOMER
Service and timing was great. Really appreciated Liana and the other workers
1/10/2019
Michelle G. VERIFIED CUSTOMER
Rakan is a suburb team member. His professionalism and attention to customer needs is unmatched. The entire service team needs to have an appreciation party for the large amount of unscheduled maintenance they accomplished in one visit. Blake's time accurate parts support was critical and ensured a happy customer. Again please give Rakan a raise or something comparable, he is an asset you do not want to lose.
1/9/2019
Dalia A. VERIFIED CUSTOMER
I had an appointment for a 1030 oil change and tire rotation, I left there after 1pm. After talking with the maintenance representative, I was informed they had an influx of personnel showing up that day, so I asked what was the point of me having an appointment and trying to plan if I'm just thrown in with the mix of walk ins. So almost 3 hours for an oil change and tire rotation with an appointment scheduled, highly disappointed that having an appointment didn't make a difference as far as prioritizing maintenance to be done. I'll be taking my business elsewhere.
1/9/2019
Jacqueline B. VERIFIED CUSTOMER
Derek is a awesome Service Rep. He is always informative of the status of my vehicle. He has very outgoing personality
1/9/2019
William T. VERIFIED CUSTOMER
Second visit and dealt with Laith both times. Very professional.
1/9/2019
Arturo O. VERIFIED CUSTOMER
Pam, my service advisor was great! She did everything perfect and was very nice and helpful.
But the amount of time it took to get my car ready was longer than one would reasonably expect. It took 4 hours to get my tire replaced. I think 2-3 hrs is reasonable but 4 hrs is a long time to have to wait.
1/9/2019
Jill M. VERIFIED CUSTOMER
Your customer service staff was awesome!
1/9/2019
Janet M. VERIFIED CUSTOMER
Racon was very very polished efficient service tech. He listened to all my questions & gave me answers I could understand.
1/9/2019
Jason H. VERIFIED CUSTOMER
Travis has always been fantastic to deal with. I will continue to buy all my trucks from Jimmie Johnson’s mostly because of the great service I get.
1/9/2019
Joe L. VERIFIED CUSTOMER
Travis did a great job.
1/9/2019
Alex Y. VERIFIED CUSTOMER
The entire staff was very professional and respectful.
Thank you
1/9/2019
Eden G. VERIFIED CUSTOMER
I had a 9:30 AM appointment for an oil change and waited in the lobby for approximately 3 hours. No drinking water
1/9/2019
Richard B. VERIFIED CUSTOMER
Derek did an outstanding job!
1/8/2019
Holly G. VERIFIED CUSTOMER
Appreciate the text updates, and she covered a rental car.
1/7/2019
Mark P. VERIFIED CUSTOMER
I was dissapponted to see that the $250
detail did not include cleaning the (4) exhaust tips.