Great service overall. Receptionist was nice and professional.
8/24/2019
Sandra D. VERIFIED CUSTOMER
Love my Chevy and Jimmie Johnson
8/23/2019
Quinton B. VERIFIED CUSTOMER
Great service, friendly staff.
8/23/2019
Shawn H. VERIFIED CUSTOMER
I walked in to the service department and there were about 8 people standing around or sitting staring off into space. I was in there for a good 2 minutes before anyone acknowledged me and when Rose did I didn't have the confidence that she knew what she was talking about.
I purchased my 2019 Traverse 7/26 and having an issue with the carpet on the driver's side.
Actually call me and I can give more detail. Too much to type.
8/23/2019
Shawn H. VERIFIED CUSTOMER
I walked in to the service department and there were about 8 people standing around or sitting staring off into space. I was in there for a good 2 minutes before anyone acknowledged me and when Rose did I didn't have the confidence that she knew what she was talking about.
I purchased my 2019 Traverse 7/26 and having an issue with the carpet on the driver's side.
Actually call me and I can give more detail. Too much to type.
8/23/2019
Jeremy F. VERIFIED CUSTOMER
Rose was great. She was very knowledgeable and had great customer service.
8/23/2019
Sharon W. VERIFIED CUSTOMER
I waited for my car and was notified by a text message, and I was sitting in the room right next to the service desk area. Honestly , why could they not have just come into the room where I was and let me know my car was ready? When I came out of the room after reading the text. Several service people were standing around together talking and I had to stand there to get someone to help me check out . It was very impersonal, and frankly I am happy that I don’t have any more service free oil changes on my car here. The last 4 times I came in ... I was ignored when o got there, no one even bothered to look up and say I’ll be with you in a moment or say anything for that matter. Over 2 years I have watchdog the service department slide down hill and I used to
Think Jimmie Johnson, now I’m just disappointed all the time.
8/22/2019
Margaret A. VERIFIED CUSTOMER
I just wish they would take the time to clean oil off my truck
8/22/2019
Patricia A. VERIFIED CUSTOMER
Derek was very helpful and answered all my questions. I'm very happy with his service.
8/22/2019
Iftach S. VERIFIED CUSTOMER
Whitney was knowledgeable and great. It was the second time I have dealt with her and experience was same
8/20/2019
Alejandro R. VERIFIED CUSTOMER
Rose was very kind and helpful she recommended me a couple of things about my car that I needed to repair, but I will do that at another place since I’m on a very tight budget right now. And I appreciate her help because she gave me an estimate on a tire that had an issue and the hood struts.
8/20/2019
Eduardo G. VERIFIED CUSTOMER
N/A
8/19/2019
Joseph C. VERIFIED CUSTOMER
Travis was great, he took care of me when I had my Camaro, I trust him with my truck now.
8/19/2019
Mcfarlane N. VERIFIED CUSTOMER
Travis is one of best service advisors that I have ever had. He is friendly, good at follow up and knowledgeable. He is the reason we can back to this dealership.
8/18/2019
Chelsea M. VERIFIED CUSTOMER
Rose didnt charge me the $162.50 for diagnostics when I brought in my car to get it checked for a possible defective part I was notified about through the mail. That was great!
8/18/2019
Robert R. VERIFIED CUSTOMER
Rose was the definition of C/S Representative...
I have been a Jimmie Johnson since 2009
& have always been well taken care of...
Thank you!
Robert A Rodriguez
8/18/2019
Dennis P. VERIFIED CUSTOMER
Rose did a great job she kept me informed with the service and when it was completed
8/18/2019
Robert M. VERIFIED CUSTOMER
I paid nearly 400 for a fix that was obviously related to what ended up costing me almost 2300. If the assessment had been done correctly there would have been a minor repair. I will be writing this up for Yelp and google. I am very upset. In essence using you for a repair cost me a small fortune. By the way the 4th time I was behind the wheel after you charged me to assess my car and found a battery issue... I now had to drive to you for repair. Additionally I asked about my hybrid batter and commented it never gets full anymore so I asked for a capacity check since it's under warranty. Instead... there was an error code check. Capacity is covered by warranty but this was never even checked. This combination destroyed my trust that I have had and exclusively used you for service since 2012. Three strikes... and that was three. Now I have to find a new shop.