Stood at the service department for 7 minutes waiting for assistance. There were 6 individuals in the department, two on the phone helping customers and two playing on there phones. No acknowledge my presence. Very disappointing considering this dealership prides there self on customer satisfaction. I don’t think so. The service department needs an overhaul fast. I was not the only customer who commented on the poor customer service. I will take my vehicle elsewhere for the next servicing.
10/14/2018
Charles B. VERIFIED CUSTOMER
Amazing! I love her.
10/13/2018
Kendall L. VERIFIED CUSTOMER
Laith was awesome. Took great care of my car. Thanks!
10/13/2018
Jay E. VERIFIED CUSTOMER
Laith is the consummate professional and I always prefer to deal with him when I need service. He always takes his time to check into the service prior to before starting it.
He also consistently remembers that my Vette doors have been modified and ensures the mechanics know.
Top notch dude
10/12/2018
Lyndon Q. VERIFIED CUSTOMER
I came in without an appointment, but I was still taken care of by my service writer, Katrina. She kept me updated throughout the morning on the status of the repairs to my vehicle.
10/12/2018
Norma M. VERIFIED CUSTOMER
I was advised that service provided would be 1 1/2 hour Long, and it took 3 hours.
Also, I was advised that some recommendations would be provided to me. They were provided with payment receipt, but not explained to me. Some of the previous noted declined recommendations were also not discussed with me.
10/12/2018
Alik Z. VERIFIED CUSTOMER
I completely satisfied with the service today!
10/12/2018
Marylyn D. VERIFIED CUSTOMER
4.5 hour wait . Shuttle issues
10/12/2018
Victor N. VERIFIED CUSTOMER
Laith was very helpful and knowledgeable.
10/11/2018
Bill D. VERIFIED CUSTOMER
He was courteous, thorough and service was performed quickly. Thank you Rakan!
10/11/2018
Calvin J. VERIFIED CUSTOMER
Brought my Corvette in for some warranty repair work and Laithe took great care of everything!
10/11/2018
Christopher S. VERIFIED CUSTOMER
I found that your labor rate was ridiculously high. $162 Per hour? That is close to some lawyers. I won’t be coming back anytime soon. Thanks.
10/11/2018
Laura R. VERIFIED CUSTOMER
Great job. The team was very professional, accommodating, and supportive and fixed the problem quickly.
10/11/2018
Paul V. VERIFIED CUSTOMER
This was a basic service for a '17 Volt. The process was painless. Dropped the car off, got a shuttle back to work in no time. Within a few hours, got call from Whitney saying the car is ready for pickup. No issues, no drama, this was probably one of the best dealer service experiences yet! Thanks everyone
10/11/2018
Tammy S. VERIFIED CUSTOMER
Val was wonderful, the outcome was good, service to vehicle was good, service rep. Was adequate with customer service skills. Maybe I'm spoiled by Luis and Katrina but this experience was much different than my customary, and I also witnessed a customer interaction before me I thought was a tad cold maybe. Might be the wrong word but it wasn't what I would have wanted. Don't think I would use then again.
10/10/2018
Lisa L. VERIFIED CUSTOMER
The service advisor was nice helpful and helped me get $ off of my bill
10/10/2018
John P. VERIFIED CUSTOMER
Travis has always been great to work with. Picks the best to service the car and do a very thorough work and inform of any problems that need attention.
10/10/2018
Jorge S. VERIFIED CUSTOMER
Amazing service!!
10/10/2018
Rhonda B. VERIFIED CUSTOMER
It’s been a total great experience with JJ Chevrolet. Communication was awesome. Even unasked help loading up some items back in my Equinox. Awesome service.
10/10/2018
Mark M. VERIFIED CUSTOMER
Rakan was very thorough which made for a great experience. The work was completed in a timely manner and to my satisfaction. Thank you Mark M