Travis was great , drop off was easy. My issue comes with lack of customer service from everyone else.
I dropped off early as always and pick up at 5pm. All day for a oil change just makes it easy for me and them.
When I arrived to pick up Travis must have been busy. No problem because he was not present.
Not one of the 5 other service reps even aknowledged I was standing there.
I had to ask them is Travis around ?
I got told we will text him
5 min go bye
Keep in mind I am literally just picking up my truck
I finally get irritated because the other 5 reps are talking and eating
A mechanic is flirting with the blonde rep and no other customers are around
Finally I walk in and say can’t anyone just get my truck ?
The blonde “ sorry didn’t get name” finally goes to Travis area gets my paperwork so I can sign and gets my truck.
Lack of customer service at this place is ridiculous
Again this is not directed at Travis he was great on check in and follow up call when done etc.
it just seemed like a struggle for them to do their job.
10/6/2018
Ryan L. VERIFIED CUSTOMER
I’ve had many service representatives and by far Raman has been the best. Very pleased at how much he helped me
10/6/2018
Louis L. VERIFIED CUSTOMER
Katrina Munoz did an excellent job of in processing my vehicle and keeping me updated on the progress of the repairs.
10/5/2018
Walton S. VERIFIED CUSTOMER
you guys are great. i have owned 7 new cars in my time. your service department may be the best of all
10/5/2018
Jose M. VERIFIED CUSTOMER
I never going to take my car for service at your place anymore
10/5/2018
Nicole G. VERIFIED CUSTOMER
Katrina was wonderful. Best Chevy dealership for customer service.
10/5/2018
Jeanne C. VERIFIED CUSTOMER
Great service on our Equinox.
Thanks
10/5/2018
Ernesto B. VERIFIED CUSTOMER
The service was great and Whitney was amazing nothing but good things I only go to Jimmie Johnson’s for all my chevys.
10/5/2018
David R. VERIFIED CUSTOMER
Always get a complete explanation in plain English. Prompt, courteous and professional service.
10/5/2018
Bulent B. VERIFIED CUSTOMER
laith and his brother are awesome! True professionals..
10/5/2018
Farquhar L. VERIFIED CUSTOMER
Laith did a great job!
10/5/2018
Sean L. VERIFIED CUSTOMER
Travis was very efficient from start to finish and took great care of my needs
10/5/2018
Daniela S. VERIFIED CUSTOMER
It was quick and easy
10/5/2018
Rowell D. VERIFIED CUSTOMER
Rakan was courteous & very helpful. Thank you.
10/4/2018
Ruben S. VERIFIED CUSTOMER
Professional and accommodating! Thanks Katrina
10/4/2018
Kelley O. VERIFIED CUSTOMER
Katrina went way above and beyond to correct the issue my suburban and take my personal time into consideration. I have owned numerous Mercedes and never once did they step up to the plate like she did that day.
10/4/2018
Myrna B. VERIFIED CUSTOMER
When i brought in my car for the service yu also diagnosed my AC to be leaking. When i brought it in, it was still blowing cold air and when it came out it now blows only hot air. Its like u drained my AC of whatever Freon i had left. Very disappointed .its as of youre cheating me hoping i would get my AC serviced !!
10/3/2018
James L. VERIFIED CUSTOMER
My transaction with Whitney always ends up with some issue. When I got home I found that she charge my card twice. Now I have to take time out of my busy day and come in tomorrow to get this straighten out.
10/3/2018
Jeremy S. VERIFIED CUSTOMER
This was the fastest service I’ve ever experienced. Thank you for your excellent service and communication.
Regards,
Jerry Singer