Had to walk in to find out my car was done w its oil change . it was 130 pm.dropped off 9am. No calls are answered so that was the only way to know if kt was done. I had asked if it could be done by noon and Kevin said it could be, but never was able to call (you know, the phone just rings and rings. Even while I'm there its ringing.)to find out if it was - it may have been done, but since there was a stack of papers for completed jobs I was never notified of completion. At least there was just a small effort (usually hard BS sell on stuff Honda says to just follow the maintennace minder) to oversell me. Then I asked for a coupon which I usually get 10perecnt off or so, Kevin said no coupons and Honda Sf was being strict on its coupon policy. Oh Btw, Kevin was working, had not had his lunch yet - this is 130 pm. You seem understaffed on the admin side of youre 9th ave operation. Ive been seriously considering going to Serramonte, where I bought the car. But dammit im only 20 blocks from your place.
9/24/2019
Roderick C. VERIFIED CUSTOMER
Happy and satisfied for help
9/24/2019
Carlos M. VERIFIED CUSTOMER
Lawrence did a great job keeping me apprised
9/24/2019
Laura P. VERIFIED CUSTOMER
Excellent communication and service.
Helpful & timely
9/23/2019
Tracey G. VERIFIED CUSTOMER
Service was fine, it seemed surprisingly expensive. Other than that, the service was great.
9/23/2019
Daniel L. VERIFIED CUSTOMER
Very good service and timely done.
9/23/2019
Dale S. VERIFIED CUSTOMER
Excellent service. All is well
9/23/2019
Paul L. VERIFIED CUSTOMER
SF Honda was very nice and accommodating from the beginning. I actually tried to schedule a appointment for this recall at Serramonte Honda but they were actually very rude when I tried to schedule a date that would work for me since I work Monday-Friday. That’s when I decided to call S.F. Honda
9/22/2019
Alex M. VERIFIED CUSTOMER
Great service from Lawrence!
9/22/2019
Yerzhan M. VERIFIED CUSTOMER
Dear SF HONDA,
This is Yerzhan.
Today I picked up Honda Insight.
After I replaced center instrument pocket, the Air conditioner on/off button stoped working.
Before it was working fine.
I couldn’t reach you this afternoon.
When can you eliminate this problem?
Can we do it tomorrow?
Best,
Yerzhan
9/22/2019
Louis M. VERIFIED CUSTOMER
The employee, Mr Gregory really helped me with all kind of information I’m very happy with the Service, and before He helped me with my CRV too. Good Employee and Experience, for Honda Cía. I hope Mr Gregory be there for my next service . Helpful and very Courteous.
9/21/2019
Sapporo Usa. VERIFIED CUSTOMER
Mr Wong was Very thorough, professional and he is very pleasant thanks
9/21/2019
Liliya N. VERIFIED CUSTOMER
Yes, I agree that my recent service experience with SF Honda on 1960 Folsom St. SF, CA 94103 was excellent.
And I'm going to share my satisfaction with American Honda by e-mail
My special thanks to dealer Gregory Masangkay
9/21/2019
Rebecca D. VERIFIED CUSTOMER
The customer service is everything here! They take very good care of me every time I go! Thank you
9/21/2019
Steven L. VERIFIED CUSTOMER
The TPMS light still coming back up.
9/21/2019
Bruno P. VERIFIED CUSTOMER
Your services were professionally done and met all my needs. Thank you.