I was very happy in the beginning of the day with the friendly, quick, and straightforward service. However, I was very frustrated that I was not given an expectation of how long additional service would take: I was asked in the morning when I needed my car back and I said 2:00pm, when i received a call around 12:30pm asking whether I wanted to add a brake fluid flush, I did not ask but i also was not told that it would push the pick-up time to 5:00pm. Ordinarily it would not have been a big deal but we actually needed the car in the afternoon so the 2:00pm time I gave was accurate. Our schedule and needs were significantly negatively impacted and it made me and my family very upset.
9/7/2019
Elaine J. VERIFIED CUSTOMER
Great & friendly service!
9/7/2019
Larry F. VERIFIED CUSTOMER
Great service
9/7/2019
Ma A. VERIFIED CUSTOMER
Gian Cruz and Michael Weaver were amazing!
9/7/2019
David L. VERIFIED CUSTOMER
Excellent service
9/7/2019
Mary H. VERIFIED CUSTOMER
Tom was very attentive and made sure I had all my questions answered
9/7/2019
Leonard T. VERIFIED CUSTOMER
Very knowledgeable technically,
Excellent service
9/7/2019
Michael C. VERIFIED CUSTOMER
????service
9/7/2019
Tadashi T. VERIFIED CUSTOMER
I was lucky and so happy that Michael Weaver was my advisor,
He concerned about my car CRV so much and helped me so details and I could tell his professionalism of customer service.
He answered me any questions by text right away.
Anyway he and the technician did such a wonderful job and I am very happy!
Honda San Francisco should be proud to have him.
Thank you very much Michael.
9/7/2019
Patty T. VERIFIED CUSTOMER
Treated fairly and honestly. Excellent communication and guidance
9/7/2019
Therese P. VERIFIED CUSTOMER
Tyrone was helpful and pleasant. However, I had a 10 am appointment for a 10,000 mile service and I didn't get my car back until after 5. I thought that having an appointment at a certain time would mean my car would be worked on promptly.
9/7/2019
Vincent C. VERIFIED CUSTOMER
Tommy was efficient and enthusiastic in helping me with my questions and issues. It was wonderful!
9/7/2019
Bin S. VERIFIED CUSTOMER
The driver and front passenger seats got dirt after the recall service.
9/6/2019
Jean G. VERIFIED CUSTOMER
Mr Weaver was very responsive to my needs.
He showed diligence and was very courteous.
I found his service delivery outstanding.
9/6/2019
Milissa C. VERIFIED CUSTOMER
He was terrific in every way!
9/6/2019
Margo F. VERIFIED CUSTOMER
All good today. Thanks!
9/6/2019
Tommy K. VERIFIED CUSTOMER
The price for the service was great.
9/6/2019
Hilda M. VERIFIED CUSTOMER
Tony's excellent attitude very friendly I loved the experience.
9/6/2019
Merri P. VERIFIED CUSTOMER
Awesome team - excellent service
9/6/2019
Kenneth N. VERIFIED CUSTOMER
So easy to make an appointment. Devron was wonderful to work with. Vehicle was ready in reasonable time and service was done perfectly - as usual.