Just want to Thank Mr Wong 4 his efforts 2 make me comfortable and completely satisfied with the service at SF Honda. THANK U Mr Wong and those who serviced my 2018 Honda.
8/8/2020
Wilson S. VERIFIED CUSTOMER
The day before my service appointment I received an email titled "Safe and Easy Service". It stated
"You are welcome to wait in our lounge, which is regularly cleaned.". Imagine my surprise when I was told that there is no waiting area at the 9th Ave location. I then spent the next 2 hours wandering in the neighborhood waiting for the car to be ready. I wished that the email I received could give more location specific information.
8/8/2020
Dustin B. VERIFIED CUSTOMER
Check engine light was on. Showed up early before 7:00am. Even though I was 2nd in line I was told the diagnostic results wouldn’t be done until the afternoon. After 2 hours I came back to check on my car at 9:00am and it was still parked outside. I asked why it was still parked and he said “oh your car is done”. I’m glad I came back instead of waiting for a phone call that afternoon. If it was done and done so early why wasn’t I told? I was walking around SF trying not to get COVID-19 waiting for my car! He said the engine light was on because battery terminal was corroded. He asked if I wanted to pay $400 to have the cables replaced? Ridiculous! I drove to SF Honda because it’s usually worth the long drive from San Pablo instead of going to El Cerrito Honda. Now I’m not so sure I’ll be going back to SF Honda. Treat your customers better especially during this pandemic!
8/8/2020
Boris L. VERIFIED CUSTOMER
Well done.
8/8/2020
Haque Md. VERIFIED CUSTOMER
Great service
8/8/2020
Leslie H. VERIFIED CUSTOMER
All went well. Aaron called with a update as promised and fully communicated all information about my car. Thank you!
8/8/2020
Nabil H. VERIFIED CUSTOMER
Tommy jung was very helpful and above average in the SF Honda store services and I will recommend your services to everyone I know.
Thank you
8/8/2020
Pablo T. VERIFIED CUSTOMER
Always a pleasure to leave my car at Honda.
I do miss the car wash. Maybe vacuuming the car may be a compromise.
8/8/2020
Janice J. VERIFIED CUSTOMER
rey took good care of my car!! excellent service!
8/8/2020
Diana H. VERIFIED CUSTOMER
It took forever (4.5 hours) and the inside wasn’t vacuumed or cleaned, which has always been done for every other oil change I’ve ever gotten at any place, including Honda. So definitely disappointing, especially based on how much I paid for it and other services.
8/7/2020
Sebastian O. VERIFIED CUSTOMER
Several problems after picking it up
8/7/2020
Sarah G. VERIFIED CUSTOMER
Great job! Thanks!
8/7/2020
Carolyn L. VERIFIED CUSTOMER
My service advisor, Rey Gomez, is excellent at his job. He is always professional, explains everything clearly, and goes out of his way to make any visit to the Honda Service Center a good experience.
He is why I keep buying Hondas and getting them serviced at a Honda Service Center.
8/7/2020
Marcus T. VERIFIED CUSTOMER
All good.
8/7/2020
Romeo R. VERIFIED CUSTOMER
Thanks sf honda employee’s for your very good service!
8/7/2020
Debra (Nicole). VERIFIED CUSTOMER
Aaron is always polite and he keeps me informed on everything
Thank you Aaron
8/7/2020
Susila P. VERIFIED CUSTOMER
My service was taken care of on a promply manner and the parts for my back door was ordered which Honda will notyfy me and i will bring tje van in. Aaron s service was excellent.
8/7/2020
Drake R. VERIFIED CUSTOMER
Went in for an oil change and tire rotation, when my car came out of the garage I noticed they had fixed my bumper free of charge. I was so happy because I'd been avoiding it thinking that it would be an expensive fix. Wonderful service and an amazing team!
8/7/2020
Monte V. VERIFIED CUSTOMER
Tommy is always straight with me. Tells it like it is. I look forward to working with him. Thanks