Greg provided a great service and was extremely useful in answering specific questions
8/21/2019
Howard L. VERIFIED CUSTOMER
Very efficient, polite and respectful of customers.
8/21/2019
Claudia M. VERIFIED CUSTOMER
aaron was great. professional and kind. a very good experience... except for the bill that was more than i was bargaining for due to a cut in one of my tires and replacement for both front tires. that was crazy expensive.
8/21/2019
Eric W. VERIFIED CUSTOMER
Greg was outstanding. He even took time to explain what each of the needed repairs were. The problem is the outrageous claim that because a more experienced mechanic did my oil change I needed to pay $237 is absurd. I bought my car from Van Ness and have never had it serviced anywhere else. Today was the first time I felt like Honda wanted to freak me out with a $5000 repair bill hoping I’d trade my car in.
8/21/2019
Michael H. VERIFIED CUSTOMER
Ace is the best!
8/21/2019
Diane C. VERIFIED CUSTOMER
I appreciate the safety inspection and the recommendations for preventative maintenance.
8/21/2019
Ivy H. VERIFIED CUSTOMER
Unfortunately I had to wait for the part to come in and was without my vehicle for the whole weekend. There should be a free rental car in situations like this if it happens.
8/21/2019
Stephen T. VERIFIED CUSTOMER
I really don’t like these surveys. Let me simply say I was pleased with your courteous and efficient service.
8/21/2019
Barry C. VERIFIED CUSTOMER
I greatly appreciate that Juan Martin spent the time to go through my car's history and make excellent suggestions which I followed. All of the staff I encountered were great.
8/21/2019
Jill T. VERIFIED CUSTOMER
No alternative was offered to making me wait 4 hours when it was originally supposed to be done in 1 hour. I posted Yelp review and then was offered a discount on service in future. Nice but too late.
8/21/2019
Jimmy P. VERIFIED CUSTOMER
Another positive experience with courteous and professional demeanor explaining every step of the process from beginning to end.
8/21/2019
Audelia J. VERIFIED CUSTOMER
He had great customer service and was very friendly guy. Very helpful.
8/21/2019
Jodelle M. VERIFIED CUSTOMER
I marveled to my husband about the ease of this not-always-easy task. From making the appointment for my first-ever check-up of our first Honda to the shuttle service by a very nice man (I forgot to ask his name) everything was smoothly executed. The registration was quick and thorough and checking out and receiving my car was flawless. The employees were all very kind, yet efficient. Likewise, the customers seemed happy and free of stress. Thank you for your great service!
8/21/2019
Jared M. VERIFIED CUSTOMER
Lawrence Wong was very Helpful and Friendly
8/21/2019
Sari G. VERIFIED CUSTOMER
Ray was amazing. He was professional and personable and reliable. From now on, when I need to service my Honda, I will ask for Ray!
8/20/2019
Robert H. VERIFIED CUSTOMER
Very friendly,courteous and efficient
8/20/2019
Roberta B. VERIFIED CUSTOMER
He was exceptional in delivering customer service.
Great experience. Axel was wonderful.
Thank you
8/20/2019
Susanne S. VERIFIED CUSTOMER
The service I received today was stellar! Not only did I get the leak in one of my tires fixed (it turned out to be a nail as suspected) but got the battery to my keyless remote replaced too. All for no charge. I didn’t realize I wouldn’t have been able to start my car had the battery run out so I’m glad Juan pointed this out. Saved me a lot of trouble later. Plus, I was able to get a ride back home to the other side of the city on the free shuttle. Thank you SF Honda!
8/20/2019
Raymond G. VERIFIED CUSTOMER
Greg was informative regarding work requested and pointed out future work needed
Quick and prompt service upon arrival
Greg very knowledgeable and provided options regarding prioritizing future mechanical needs w
8/20/2019
Lily M. VERIFIED CUSTOMER
This was my first time taking my vehicle to this location. I waited to make an appointment because it was closer to my home. But my gosh, she I took my vehicle it was fine but when I picked it up it was horrible. They lack attention and and good service. They did mention that they we’re not fully staffed but still a business should do its best to provide good service. I was notified my vehicle was ready so I called in advance to confirm that my vehicle was ready and they said to come on down so I did and I waited like 20minutes to pay my bill because no one was available. The services are very expensive and It is not fair that the service standards seem very low. I won’t take my vehicle to this location again.