This was the best experience I have ever had with a dealership. Luis restored my faith in Toyota. I called with a locked screen issue that another local dealership did during a airbag recall appointment. The other dealership told me to go away and call Toyota and that it would take at least 10 hours if they needed to look at it. After calling Toyota they said indeed that I needed to take it to a dealership to unlock it, it was not a password I set. When I called Norman Reeves, Luis instantly tried to help me and troubleshoot over the phone. I brought it in a few days later and the service shop fixed it within an hour. I was thrilled to have my screen and audio back. Norman Reeves service department has the upmost integrity and work ethic. I will trustfully bring my vehicles here every time and I will let all my colleagues, friends and neighbors know that this is the best service department in San Diego! Thank you for resolving my issue and treating me like a person.
1/29/2025
Christine J. VERIFIED CUSTOMER
Kevin was kind & helpful. The lady who greeted me so sweet. Thank you!
1/29/2025
Quach (. VERIFIED CUSTOMER
It's a pleasure to service at Hemet Toyota. Thank you.
1/29/2025
Cheryl D. VERIFIED CUSTOMER
Robert Farr helped me with my car repair and work
1/29/2025
Karen H. VERIFIED CUSTOMER
Service performed was very quick & the car wash was phenomenal
1/29/2025
Franco G. VERIFIED CUSTOMER
Great job!
1/29/2025
Charles H. VERIFIED CUSTOMER
Good and fast service
1/29/2025
Shamsiosadat S. VERIFIED CUSTOMER
Service was perfect and Employees were very nice and helpful
1/29/2025
Richard G. VERIFIED CUSTOMER
Appreciate how quickly the maintenance was completed. Very good service from everyone involved. Thanks
1/29/2025
Angela A. VERIFIED CUSTOMER
I had a long wait repair so I asked my advisor for a ride home. He confirmed that I’d get a ride back as well, however when the vehicle was done I was unable to get a hold of either him or anyone live. I spent 40 min on a phone being routed to ann automated service and never managed to get any advisors or front desk receptionist. I had to pay for Uber $20 and wait another 20 min. Not big money compared to what I paid for the service but waste of time, frustration and disappointment. I also did not enjoy getting two sales texts from two different numbers asking to buy my car as soon as I dropped it off. That’s not what I give my phone number for. When I am ready to sell my car, I can decide on my own. I prefer that Toyota service department asks my consent before using my number for other purposes.
1/29/2025
Gilbert V. VERIFIED CUSTOMER
I was satisfied with the service and would like to thank Skyler for his response to my grievance of a prior visit. Toyota of Hemet service department went far beyond my expectations to make my visit a pleasant one
1/29/2025
Yvette M. VERIFIED CUSTOMER
Really good and thorough service!!
1/29/2025
Lawrence V. VERIFIED CUSTOMER
Wouldn’t look at my tires sensor sensor. Didn’t go over what oil you used or if you changed the oil filter. Didn’t tell me if the tires were good. And you don’t need to text me 6 times. The text are annoying
1/29/2025
Maria L. VERIFIED CUSTOMER
Always satisfied with the service and professionalism provided by everyone.
1/29/2025
Yoelvis A. VERIFIED CUSTOMER
I am very grateful, they took very good care of me and they do a good job, thank you very much to the Hansel Toyota team
1/29/2025
Guillermo P. VERIFIED CUSTOMER
Warranty didnt approved my tires to ve replaced
1/29/2025
Peter G. VERIFIED CUSTOMER
I’m a very happy customer. They do a great job.
1/29/2025
Lawrence M. VERIFIED CUSTOMER
I was welcomed outside by my name which surprised me. She was very friendly. Anthony acknowledged me even regarding I came in early. He was just finishing some work which took a minute. The service was quick and efficient. It was faster than normal. I didn’t have the car washed because the poster said 40 minutes longer. Overall it was good. When I picked up my car outside the lady that said hello said goodbye to me
1/29/2025
Isabelle L. VERIFIED CUSTOMER
Thank you for helping with the complimentary shuttle rides, they were so very helpful!
1/29/2025
Jeffrey C. VERIFIED CUSTOMER
Tires overfilled according to Toyota PSI numbers on door jam. Mentioned to service write and was basically dismissed vice correcting. Also when I got home oil was dripping off skid plate and cross member, I had to go underneath and wipe clean.