Jake was thorough and kind. He listened well and answered all our questions.
1/24/2025
Bertha M. VERIFIED CUSTOMER
I took 3 hours to get my car back. I was told it was going to take 2 hours.
1/24/2025
Hiba O. VERIFIED CUSTOMER
Mr Robert Farr was friendly, knowledgeable and professional, all at the same time and that what makes the perfect customer experience !!!!
1/24/2025
Tom T. VERIFIED CUSTOMER
seamless, appreciated that the manager on duty when I dropped of had other team members pitch in to get through the drop off que and get me back out the door to make an appointment. Thanks!
1/24/2025
Alan H. VERIFIED CUSTOMER
Exceeded expectations.
1/24/2025
William J. VERIFIED CUSTOMER
I will fill out the survey. We will continue to come to you for repairs.
1/24/2025
Kevin O. VERIFIED CUSTOMER
Honestly, the friendliest face and person I’ve dealt with at any dealership. Ever. She was there at 6:30 this morning, and there when I checked out that evening at 5. Plenty of Toyota dealerships around..I’ll continue to bring my land cruiser back specifically to Hansel. Brandyn has a great deal to do with that.
1/24/2025
Ramon G. VERIFIED CUSTOMER
Rosalina is friendly has anamazing costumer service personality. This is the third time she has helped me and it has been a pleasure ever time.She is theral with the explanation to my questions. Overall a wonderful experience at this dealership.
1/24/2025
Susan D. VERIFIED CUSTOMER
professional, courteous, helpful,
1/24/2025
Steven W. VERIFIED CUSTOMER
Great guy very helpful. Explains everything very well. Very grateful
1/24/2025
Sharon M. VERIFIED CUSTOMER
The service rep was helpful.
1/24/2025
Amy S. VERIFIED CUSTOMER
My appointment took longer than expected. Was told 330 and it went almost an hour longer. I know Q does his best to make sure things go smoothly. On another note, your bathrooms need to be cleaned and the smell needs to be better in there. Thank you
1/24/2025
Silvina O. VERIFIED CUSTOMER
CJ is the best!
1/24/2025
Manuel B. VERIFIED CUSTOMER
Excelente todo desde la entrega del carro
1/24/2025
Richard B. VERIFIED CUSTOMER
Kept us informed of vehicle status- tires, brakes, etc
1/24/2025
Beverly R. VERIFIED CUSTOMER
Muy rápido el servicio y la persona que me atendió muy cortés.
1/24/2025
Elaine B. VERIFIED CUSTOMER
Jake was great and the whole service team!
1/24/2025
Barbara C. VERIFIED CUSTOMER
Jake is always very informative relaying information he receives from the service tech and explains in detail any issues that may have come up or that we may need to address in the future. I’m very satisfied with the service I receive at Toyota. That’s why I keep coming back.
1/24/2025
Iris D. VERIFIED CUSTOMER
Muy satisfecha
1/24/2025
Francisco D. VERIFIED CUSTOMER
El nuevo Servicio Expreso funciona muy bien. Me entregaron mi unidad en 45 minutos.