I was a bit annoyed because I called yesterday to find out how long 30000 mile service takes and was told 1.5 hours but when I got there this am they told me about 3.5 -4 hours. So I did not have time today to do whole service I live in Sonoma so now I have to drive back to complete service. People who answer service phone show know answers to simple questions Service advisor was extremely professional and I still am overall very pleased with the service I have received over the last 10+ years
1/23/2025
May A. VERIFIED CUSTOMER
Great service at Toyota! Luis took excellent care of my car, keeping me informed and ensuring everything was handled professionally. Highly recommend!
Thanks for everything ????
1/23/2025
David N. VERIFIED CUSTOMER
Speedy service and friendly support team. Always a joy working with you.
1/23/2025
Loretta H. VERIFIED CUSTOMER
So far, the work and the car seem to be doing better. I look forward to using this location in the future. Thank you sooooo much Toyota, with Q.Holt, He dis a decent job, for the overall communication and repairs.
1/23/2025
Barbara O. VERIFIED CUSTOMER
CJ was very helpful and personable
1/23/2025
Laura H. VERIFIED CUSTOMER
The service was good
1/23/2025
Ted S. VERIFIED CUSTOMER
I hoped to get a readout on tire pressure and wear.
Otherwise all good.
1/23/2025
Josue Daniel. VERIFIED CUSTOMER
Todo súper! Buen servicio
1/23/2025
Janice M. VERIFIED CUSTOMER
Necessary service was identified and I was able to schedule a future date to get the work done.He was able to answer my questions about the service that I need and how much time to allow. Thanks for the help!
1/23/2025
Alfredo N. VERIFIED CUSTOMER
She was very polite and friendly and knowledgeable of what I needed
1/23/2025
Alessandra G. VERIFIED CUSTOMER
She always makes me feel so welcome and walk me through everything and is always just so friendly
1/23/2025
Douglas B. VERIFIED CUSTOMER
Jordan took good care of me. Shuttle driver Carlos is a very personable ambassador for the Hansel brand. Everyone I experienced that that Hansel customer centric style!
1/23/2025
Eric C. VERIFIED CUSTOMER
They did excellent job thank you
1/23/2025
Lloyd G. VERIFIED CUSTOMER
Disappointing.
1/23/2025
Gabriel M. VERIFIED CUSTOMER
Tony is our go to guy at the Toyota Service…he always treats with respect and stirs us in the right direction it’s always a pleasure to get things done,. We will continue to have all our vehicles serviced there.
1/23/2025
Nami I. VERIFIED CUSTOMER
Luis is so honest, patient and available to listen to any questions I have. He is the best. Thanks Luis! -Nami
1/23/2025
Kelley C. VERIFIED CUSTOMER
He was great!
1/23/2025
Brett K. VERIFIED CUSTOMER
Robert Farr was excellent today, in general and especially for putting my vehicle in the express service This allowed the maintenance to get done faster and me to get out of there earlier so I could get back to my work at home.
1/23/2025
Leobardo S. VERIFIED CUSTOMER
Very nice and courteous associate!
1/23/2025
Elizabeth D. VERIFIED CUSTOMER
Jonathan Sanchez-Juarez was very kind and explain everything to me. He made sure my van had enough room for me to get into my van. I’m a paraplegic so I need space to get into my van on the passenger side, I very much appreciate Jonathan asking a service technician to bring my van to the front of the building. Because of your very friendly staff I will be returning. Thank you!