Gracias a don Roberto me atendió muy bien por eso voy a Río piedra y no a Bayamon Gracias
2/27/2025
Mireya M. VERIFIED CUSTOMER
Good Service
2/27/2025
Antonio G. VERIFIED CUSTOMER
Satisfied with the timely manner to which my vehicle was serviced.
2/27/2025
Arthur S. VERIFIED CUSTOMER
Very professional and courteous
2/27/2025
David D. VERIFIED CUSTOMER
Everything went well
2/27/2025
Maratu K. VERIFIED CUSTOMER
He is always great and I am very happy with his service.
2/27/2025
Marie D. VERIFIED CUSTOMER
My representative was ill and not one person contacted me when my car was done! That is not a way to do business. I call and left messages for a return call… to no avail.
My new car 3,000 miles had a BAD battery!
2/27/2025
Melissa C. VERIFIED CUSTOMER
Rosalina was wonderful and gave great customer service!! Made me feel very comfortable and welcome and answered all my questions.
2/27/2025
Hilton L. VERIFIED CUSTOMER
Stephen was a great help, he went over and above all my expectations! What a great guy to have in your service department!
2/27/2025
Ruth G. VERIFIED CUSTOMER
Joshua was fine, not extraordinary, but adequate. I waited in your waiting area for two hours for the shuttle, but my car was finished before it arrived. When I requested information about the shuttle and my service from other service advisors, it was made clear I was interrupting them and not to bother them again. I find your online appointment management system difficult to use and equally off putting. Your corporate culture seems to emphasize efficiency over customer concern or service. I won’t be using your service department again.
2/27/2025
Carl P. VERIFIED CUSTOMER
Tony is the absolute BEST! Enough said. Thank you
2/27/2025
Jeine B. VERIFIED CUSTOMER
Toyota of Hemet’s service rep. Jason is always prompt and professional. He is straight forward with what needs to be done with my car. And I am always given an accurate time of completion. Thank you for you help !
2/27/2025
Harvey B. VERIFIED CUSTOMER
????????????
2/27/2025
Ann J. VERIFIED CUSTOMER
Letter from Toyota said work would take about 1 hour but it took 3-1/2 hours.
2/27/2025
Jerome V. VERIFIED CUSTOMER
Richard didn’t follow through on my service suggesting 2-3 time frame . After asking if my service was done around 12:45 (car dropped off at 10:15) he said they were still working on it. Around 1:15 I found my keys on the completion board , AND my car outside waiting. I requested assistance and another service provider who checked me out. Richard sent a text 1 hour after I already had my car saying the work was completed and I could get my car !
Totally unsatisfied with Richard.
2/27/2025
Linda B. VERIFIED CUSTOMER
Austin was very professional! It was a pleasure doing business with him.
2/27/2025
Shannon R. VERIFIED CUSTOMER
The service today was great, it all went really smooth.
2/27/2025
Josh M. VERIFIED CUSTOMER
Thank you.
2/27/2025
Ron G. VERIFIED CUSTOMER
All people I interacted with at Hansel Toyota were friendly, courteous and professional.
2/27/2025
Diana R. VERIFIED CUSTOMER
Plastic seat cover paper floor mat and service number left in car. I had to remove and trash myself before I could drive away. Just an FYI.