El Sr. Ricarfo Morales no supo indicarme si el sr. Orlando Colón empleado que verificó mi vehículo esta certificado en ojalateroa y pinrura para realizar dIcho trabajo. Además con una simples fotos no se puede determinar qué la pintura de mi auto sufrió un daño causado por algo externo. Si fue así el Sr. Orlando Colón debe tener la capacidad de indicar que cosa externa fue el causante. Ademas que con el tiempo que lleva mi auto presentando problemas ya se esta viendo mas afectada la pintura y no se ve como en el principio. Toyota de PR debio llamar a Toyota del Oeste que fueron los que comenzaron a trabajar el caso desde julio 2024. Desde el principio toyota del oeste me esta diciendo que es algo de fabrica. Obviamente a sus empleados Ricardo, kimberly koster y orlando le es indiferente los clientes que al llegar no tuvieron la delicadeza de preguntar pq estaba recibiendo el servicio en su localisad. O sea que no se refleja un trato personalizado. Es una falta de respeto a nosotros los clientes y que simplemente te despachen como un número más que somos para ellos. NO SIERVEN Y NO LOS RECOMIENDO.
2/16/2025
Randy S. VERIFIED CUSTOMER
John is a good kid. Happy with his service. My only comment is that I wish the estimated wait times for service were a little more accurate, but that has nothing to do with John, just an overall suggestion
2/16/2025
Laura M. VERIFIED CUSTOMER
Thank you so much for your service! And Danielle was absolutely amazing! Very satisfied!
2/16/2025
Diana Ivette. VERIFIED CUSTOMER
Simona was great, very courteous and great communication
2/16/2025
Danny C. VERIFIED CUSTOMER
Karina was great to worth with. Professional and efficient in my service needs today. Thank you
2/16/2025
Rosa R. VERIFIED CUSTOMER
Karina was very thorough and the service time was perfect
2/16/2025
Patrick C. VERIFIED CUSTOMER
Very polite, helpful and professional.
2/16/2025
Julia A. VERIFIED CUSTOMER
I only got two windshield wipers for the front. I did not get the windshield wiper for the rear and that’s my complaint. That’s it that’s all.
2/16/2025
Mary R. VERIFIED CUSTOMER
My wait time was cut in half. I was so pleased with the outcome and every one i spoke to were great
2/16/2025
Martha R. VERIFIED CUSTOMER
Excellent Service thank you Miguel Ruiz
2/16/2025
Tom S. VERIFIED CUSTOMER
Great customer service
2/16/2025
Jamie P. VERIFIED CUSTOMER
World class Service from the Service Advisor!!!
2/16/2025
Alina B. VERIFIED CUSTOMER
Excellent service, wonderful and kind.
2/16/2025
Paul M. VERIFIED CUSTOMER
Good job.
2/16/2025
Daniel H. VERIFIED CUSTOMER
Johnathon was surprisingly adept at working proficiently, Johnathon is very adroit, he pre anticipates what ever it is that a customer may be concerned with and is always Spot on with it!!!!!!! This Young Man can think he already has Your answer’s prepared…Johnathon informed me of the unseen thing’s that although never happened could’ve, Johnathon knew I needed to be forewarned about this repair, he did it with such expertise in his touch that it was a privilege to listen to this time conscious Employee of Yours!!!!!!!
2/16/2025
Miguel N. VERIFIED CUSTOMER
Exelent service, thank you miguel ruiz
2/16/2025
Francis J. VERIFIED CUSTOMER
Miguel had the best attitude ever thank you
2/16/2025
Sonia R. VERIFIED CUSTOMER
Gracias
2/16/2025
Patricia P. VERIFIED CUSTOMER
I always go to Q because he’s so knowledgeable and nice and knows just what I need. I always send my family to him as well and they also are completely satisfied.