I came in for my second free oil change/tire rotation. The car went back at 922 and was not done till 1140. I asked several time what was taking so long and was told they are finishing up now. 30 min later I asked again and was told the same thing. When the car was finally done the service person told me they have no idea why it took the person so long to get this done. I asked why no one asked me about the filters that needed replaced and he said we sent you the information in a text. So I can wait for hours in your waiting room and you come out and ask me to replace the filters? He then offered to replace both for free on my next oil change and I said no thank you I will not be coming back. I would much rather pay for a service with personal to person contact when I AM IN THE WAITING ROOM! After I left I called to speak to the manger and was told he is busy you will need to call back later….. I think the correct response should have been, Can I take your number and have him call you back! I wish you all the best of luck in the future I will not be back for service or to purchase anything from your store.
2/9/2025
Dennis W. VERIFIED CUSTOMER
As always Robert Farr's been providing professional service.
2/9/2025
Jaime D. VERIFIED CUSTOMER
The service was good
2/9/2025
Eva G. VERIFIED CUSTOMER
Thank you so much for your service as always great ????
2/9/2025
Elisa N. VERIFIED CUSTOMER
Muy profesional, Excelente servicio atención a clientes.
2/9/2025
Jeff H. VERIFIED CUSTOMER
Great service and very professional on your team in San Diego. As a retired navy vet, I want to thank you for the military discount. Very satisfied, thank you
2/9/2025
Gloria M. VERIFIED CUSTOMER
She was nice. Great customer services.
2/9/2025
Jesse M. VERIFIED CUSTOMER
William did a great job making sure I was informed every step of the way and he has great customer service skills.
2/9/2025
Micaela L. VERIFIED CUSTOMER
Second time that I’m very satisfied with the service, Rosalina provided excellent service.
Thank you
2/9/2025
Bahman H. VERIFIED CUSTOMER
???
2/9/2025
Jose E. VERIFIED CUSTOMER
Great job well done!!!
2/9/2025
Deborah E. VERIFIED CUSTOMER
Excellent service
2/9/2025
Xiomara M. VERIFIED CUSTOMER
Gracias por ser atenta.
2/9/2025
Mary Carmen. VERIFIED CUSTOMER
Muy satisfecha por su excelente trabajo y cortesía
2/9/2025
Juan T. VERIFIED CUSTOMER
Buen servicio, estoy satisfecho
2/9/2025
Andrew H. VERIFIED CUSTOMER
Excellent service
2/9/2025
Maria G. VERIFIED CUSTOMER
Jose always takes care of our service needs, with a smile.
2/9/2025
Joshua G. VERIFIED CUSTOMER
Randal is very knowledgable and helpful. Dealerships are typically known to charge premium on basic services. Randal always seems to apply some kind of discount that helps with the high costs of everything these days. Randal has also helped advise on many future maintenance questions I had.
2/9/2025
Kenneth B. VERIFIED CUSTOMER
When I bought the truck it had a good set of tires on it but I wanted different ones so I just put new tires on the truck and when I brought it in to do the oil change, they medicated the tires ranged from 9/32 to 11/32 tread. The new tires have less than 800 miles on them. I took the truck to get the tire tread measured today and each tire had 14/32 tread. It's obvious they just wrote down what the tread was on the old tires when I bought the truck. I'm doubtful they even gave my truck an inspection.
2/9/2025
Gerardo G. VERIFIED CUSTOMER
Roberto Torres me atendió con prontitud, mucha responsabilidad e interés. Su servicio es de excelencia. Gracias Roberto por tu ayuda.
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