Efficient and respectful customer service. Kristin Masson took great care of
Me from start to finish. Much appreciated.
2/4/2025
Mathis Z. VERIFIED CUSTOMER
I now drive from Escondido to the dealer Rosalina is at in mission gorge because of the excellent service I receive there vs all the poorly rated dealers and shop up north that are regularly reported for stealing trd air filters among other things and price gouging. Give her a raise and the rest of the service team too because they actually like their jobs enough to do them well.
2/4/2025
Mary J. VERIFIED CUSTOMER
Advisor Trent was very helpful. Technician Dylan did not complete multipoint inspection.
2/4/2025
Jos M. VERIFIED CUSTOMER
Siempre excelente servicio, muy amable, respetuoso y capacitado para servir al público.
2/4/2025
Elizabeth Lorraine. VERIFIED CUSTOMER
We had a confirmed 0900 appointment for a recall that was estimated to take one to two hours. We released the car to John Bautista, who was unprepared to accept the car, stating we could get a rental for a couple days. When assured of our appointment, he received our vehicle at about 0945 and stated it would be ready between 13 & 1400. We were not updated until 1512, after we called at 1501. Another estimated 30 minutes, and the vehicle was not ready. Mr. Bautista asked if we had gotten a call to pick up the car. We picked it up just after 1600. Would appreciate preparation and the initiative to communicate delays, as indicated in the opening SMS text.
2/4/2025
Barry B. VERIFIED CUSTOMER
Respectful
2/4/2025
Malinda L. VERIFIED CUSTOMER
Easy
2/4/2025
Lizardo H. VERIFIED CUSTOMER
Thank you, everything is fine, I just the work
2/4/2025
Maria Q. VERIFIED CUSTOMER
Muy satisfecha con el servicio de excelencia brindado por el personal de Adriel Toyota , el SR :Caleb Rios muy atento y servicial es muy buen recurso para atender a los clientes EXCELENTE.
2/4/2025
Sherylnn L. VERIFIED CUSTOMER
Exceptional Customer Service
2/4/2025
Janice R. VERIFIED CUSTOMER
First time with Antonio as my service advisor. He was very professional and kept me updated on progress. Great member of the Toyota team.
2/4/2025
Terry O. VERIFIED CUSTOMER
Professional and helpful staff made this visit awesome
2/4/2025
Jack S. VERIFIED CUSTOMER
I thought my service plan covered more. The representative was fine, however.
2/4/2025
Patricia U. VERIFIED CUSTOMER
So pleased when I arrived that Simona Teslenko was my service rep. She explains everything in the check-in and check-out details in a manner that I can understand and have confidence in the job well done by the service technician.
2/4/2025
Ramon G. VERIFIED CUSTOMER
Gracias es una buena persona y muy amable y te agradezco mucho todos tus atenciones gracias gracias
2/4/2025
Antonia R. VERIFIED CUSTOMER
Llevo con ustedes desde el 2015 y nunca he tenido ninguna queja. Muy satisfecha con la unidad y el servicio de mantenimiento. ??
2/4/2025
James B. VERIFIED CUSTOMER
Antonio is an awesome young man. Knowledgeable and friendly. There are 2 Rav 4 in my family....one is a hybrid one is not. I was told there were 4 batteries here,in reality there were none. Antonio fixed it so that mistake never happens again. He ordered the battery and I'm having it installed as we speak. Thank you, Antonio.....