Rob was good. I was not satisfied with the response that the brake noise was not found because I hear it daily.
2/1/2025
Pat B. VERIFIED CUSTOMER
Too hard to reach service or any service writer by phone. Very inconvenient and frustrating and it made it hard to plan what I was doing because I never knew when my car was going to be ready.
2/1/2025
Paulos H. VERIFIED CUSTOMER
The service was completed in a short possible time, and Joshua very curtious.
2/1/2025
Mary S. VERIFIED CUSTOMER
She was very efficient and polite. It was a very good experience, and I’ve had one other at Norm Reeves that was not particularly good, so this was a delight.
2/1/2025
Myra M. VERIFIED CUSTOMER
Richard was great! Provided me with the information I needed on my car. Thank you!
2/1/2025
Travis J. VERIFIED CUSTOMER
John is a good dude that did everything he could to ensure my cars service was finished on time.
2/1/2025
Jessica E. VERIFIED CUSTOMER
Simona was prompt, friendly and had great customer service. Highly recommend.
2/1/2025
Angie T. VERIFIED CUSTOMER
At the start I was frustrated because the kit needed to fix my recall was not on hand. However, the manager was excellent and found one from another Toyota store and was able to patch my light fixture. They dealt with a difficult situation, well, although I would appreciate in the future, if they knew they did not have the things needed for a scheduled repair that they would cancel ahead of time.
2/1/2025
Teresa C. VERIFIED CUSTOMER
Thank you!
2/1/2025
Michael A. VERIFIED CUSTOMER
Requested a wash, it didn't happen.
2/1/2025
Miguel C. VERIFIED CUSTOMER
Great customer service, ????
2/1/2025
Noah H. VERIFIED CUSTOMER
It was my first time at the dealership and I am definitely coming back because of Josh. Very helpful and made me feel like a priority.
2/1/2025
Ricardo C. VERIFIED CUSTOMER
El servicio como siempre muy bueno
2/1/2025
Arnulfo S. VERIFIED CUSTOMER
Tony was very knowledgeable and did listen to my concerns. My vehicle was ready in less than an hr. Great job!
2/1/2025
Monique L. VERIFIED CUSTOMER
The issue I brought my van in to have fixed, which was a defect when the van was assembled, was actually made worse and now I will have to bring my van in again to have this corrected. When I bring it next week that will have made this the third trip just to have this taken care of
2/1/2025
George T. VERIFIED CUSTOMER
I was completely satisfied with the service I received for my Prius.
2/1/2025
Jeff V. VERIFIED CUSTOMER
I appreciate the Toyota service coupons and the follow up communication to schedule the service appointment.
Danielle was also excellent with her communication throughout my visit.
However, the outside of the vehicle has hand and fingerprints all over the fenders, hood, and driver’s door. Not quite sure why it is necessary to touch the vehicle in so many places to open the hood and the door?
As a result, I will be washing my vehicle to remove them.
Thank you.
2/1/2025
Kevin S. VERIFIED CUSTOMER
This location has treated me with nothing but respect and courtesy from beginning to end every time, and I never make an appointment but they always treat me like I did. Norm Reeves Toyota is the best hands down
2/1/2025
Shelly L. VERIFIED CUSTOMER
My service representative was friendly and went out of her way to help me reset my clock. The maintenance was done quickly and the setting is very clean. It was a good experience.
2/1/2025
Brandon W. VERIFIED CUSTOMER
Prompt service and allowed me to use my coupon. Shuttle service is greatly appreciated!