I was extremely satisfied with my experience at Fred Beans. Everyone was courteous and friendly and I appreciated the informative phone call about my car’s service.
6/4/2020
Victoria D. VERIFIED CUSTOMER
Rafael was great, but overall I was not happy with my experience. I made an appointment to get my car detailed and over the phone the person I was speaking to told me that scratches would be able to be taken out by getting my car detailed. When I picked up my car the scratches were still there and I was told at that service person was wrong and that the detail would not get scratches off. I wasted $230 out of my pocket for service that I would not have paid for had I known that it was not going to get the scratches out of my car. Instead I have to get a quote from a third-party through the dealership to see if the scratches will be removed and how much more it will cost me. I don’t look for handouts but I don’t feel as if though the situation was made right. I feel like I will definitely go to a different dealership in the future as this was not my first frustrating encounter here. Rafael is new from another dealership and he did his best to accommodate me, but I do not feel as if though the dealership had my best interest at hand when I paid for a service and did not get the expected results and I was given incorrect information.
6/4/2020
Joshua K. VERIFIED CUSTOMER
Great service and even better customer service
6/4/2020
Robert D. VERIFIED CUSTOMER
Great service!
6/4/2020
Brandon B. VERIFIED CUSTOMER
Chris was respectful and did whatever he was allowed to do to make the situation better. Took 3 visits to be told I have a $1600 problem. Spent money the last 3 visits that was a waste. It's a shame dealerships are this way. People don't have money to burn Fred.
6/4/2020
Jonathan C. VERIFIED CUSTOMER
Chris Kellogg was the best completely professional
6/4/2020
PEGGY C. VERIFIED CUSTOMER
I can honestly say I am more than pleased with the service from my salesman to the service dept.
I work at a different dealership & know where I work they do NOT treat their customers the way Fred Beans does, I will come back when it’s time to trade in my lease in 2021,
6/4/2020
PETER P. VERIFIED CUSTOMER
Everything was done to my expectation.
6/4/2020
Susan C. VERIFIED CUSTOMER
Amazing job. Facility was cleaned after each customer. I appreciate that in these uncertain times! Bryan was super to work with!
6/4/2020
Stanley B. VERIFIED CUSTOMER
Christine is the best. She went above and beyond to find the issue with my car
6/4/2020
Tom R. VERIFIED CUSTOMER
Great job! Mike and crew are real pros. Thanx
6/4/2020
Morgan F. VERIFIED CUSTOMER
Was a great experience
Service guy was great
Chris was awesome. Very helpful
Thanks chris!!
6/4/2020
Kurt W. VERIFIED CUSTOMER
Good job
6/4/2020
Edward K. VERIFIED CUSTOMER
Rich did a great job!
6/4/2020
GAIL L. VERIFIED CUSTOMER
I have two issues/questions. Left a message for Mark Fraelich at 9:30 this morning to call me and another one at 3:30 to call me . I have not heard back. It seems as though your phone lines are down today because I've been unable to get through all day on the phone. I left both messages with a woman who identified herself as Sharon.
GAIL L
6/4/2020
Sheyla B. VERIFIED CUSTOMER
Thanks
6/4/2020
Deborah W. VERIFIED CUSTOMER
Very courteous
6/4/2020
Joanne B. VERIFIED CUSTOMER
I expected inspection, oil chanchange and tire rotation not a pkg without explaining itprior. Learned afterward savings with that pkg. I'm satisfied. Thank you
6/4/2020
Thomas D. VERIFIED CUSTOMER
Minh was very helpful and courteous. He was clearly conscientious in his job and communicated the status of my vehicle well.