I have purchased 4 VW’s from Beans and have them all serviced by your team, I have always had good service. Once again you have met my expectations.
T. Daley
5/22/2020
ERIC T. VERIFIED CUSTOMER
Ray was very pleasant, and knowledgeable, answered any questions I had... Made the process quick and easy.. Thanks!
5/22/2020
Carol F. VERIFIED CUSTOMER
My Explorer and I have always been treated respectfully and well by all at Fred Beans. Thank you,
5/22/2020
TARA D. VERIFIED CUSTOMER
I have decided I will not be returning to Fred Beans. Part of the problem is with how extreme your prices are, the lack of a sense of trust I have with your company and billing (not just service department billing).This inspection I said my brakes were squealing, I was told I received work on them yet on the way home they were squealing just as badly. Every time I have a “free” inspection there I know I’m going to be told I need hundreds of dollars of work. I’ve had problems from the very first day buying my car from your company and I have decided I will go to the dealership closer to me for all future maintenance and purchases. If the virus was not around I probably would’ve gone back to Fred Beans one last time to see if the service department could correct the issue that was supposed to be fixed but it’s simply not worth the hassle anymore. I don’t have any more money to waste there and I simply will not be back for any reason. I would like to say that your service department customer care members are very nice and were pleasant to interact with and my many bad experiences there in no way reflects my dealings with them. There is no need for a service member to contact me after this survey thank you.
5/22/2020
Elizabeth K. VERIFIED CUSTOMER
When I left your service dept I thought to myself he was excellent. Minh Luong
Extremely professional very accommodating very cordial. The guy Jessie next to him should take some lessons from him. I have been in your service dept several times and he is an **** and was very rude to the mechanic he thinks his **** doesn’t stink. He is like that every time I come. I called to make an app for an oil change and Jessie was a **** on the phone. Minh should get a raise and be acknowledge for his customer service.
5/22/2020
ROBERT L. VERIFIED CUSTOMER
Jack is a great guy!
5/22/2020
STEPHANIE M. VERIFIED CUSTOMER
My service advisor was very accommodating - both of them were. Minh was extremely helpful and very nice. Great service A++++
5/22/2020
Robin S. VERIFIED CUSTOMER
Thank you it was a great experience.
5/22/2020
Lee B. VERIFIED CUSTOMER
Scott was great. I just feel my tires were failed in an effort to gain business for dealership, and it would of passed elsewhere.
5/22/2020
Heather K. VERIFIED CUSTOMER
Completely accommodating and let us know each step of the way what to expect.
5/22/2020
Deborah H. VERIFIED CUSTOMER
Communication was great.
5/22/2020
Dianne E. VERIFIED CUSTOMER
Excellent as always!
5/22/2020
ANTHONY M. VERIFIED CUSTOMER
Sign in was easy, explained what needed to done, car finished on time
5/22/2020
TERESA O. VERIFIED CUSTOMER
Job well done, fast service, Christopher did a wonderful job, very helpful from star to finish. Recommend!
Thank you.
5/22/2020
DOUGLAS M. VERIFIED CUSTOMER
Mr. Donley was professional. He answered all questions. The dealership offered sanitizer & followed good health protocol during Covid virus.
5/21/2020
David B. VERIFIED CUSTOMER
Chris, was great, very through and had great communication. He is an asset to Fred Beans and a joy to work with