As always Jesse was super helpful with the service he provided. Thank you for another great experience.
9/15/2020
Kevin C. VERIFIED CUSTOMER
Great service, love the text communication. Thank you
9/15/2020
Gary K. VERIFIED CUSTOMER
Done well and quickly
9/15/2020
Ryan K. VERIFIED CUSTOMER
Went in a few weeks prior, with the same issue described and mentioned there was a TSB from chrysler on my vehicle. After a couple days I received my Jeep back and was told nothing was wrong with it as it drives like all the other jeeps. So I scheduled another appointment for the same issue, and printed out the Chrysler TSB for the vehicle and was told the techs would have to go through the TSB process before ordering the parts. Which should have happened the first time I brought the Jeep in and explained my issue. I feel all the information from chrysler corporate (not dealership) wasn't readly available to your dealership which caused me to waste your time a bit, and caused the delay for fixing my Jeep. So a total of one month, two appointments and 7 days with my vehicle occured to address the steering issue.
I am a very patient person and very happy with the final outcome as my Jeep drives better than it has before and I don't have to death grip the steering wheel on the highway! So thank you all for the service work.
I just don't like the disconnect between Chrysler, the dealership, and customer. But I understand the need to go through all the correct paths to get the proper outcome. So again thank you.
9/15/2020
Sean S. VERIFIED CUSTOMER
Rich and team are great
9/15/2020
ELIZABETH R. VERIFIED CUSTOMER
Mark was very helpful, answered all my questions, and made certain that a very lengthy list of accessories were available and installed/Added to my brand new Subaru Forrester Sport! Everyone in service had their masks on and were very respectful of distancing.. As a follow-up to a superior car buying experience heading over for my first oil change will have no Reluctance attached to it!
9/15/2020
Liz B. VERIFIED CUSTOMER
Ok. But I'd like to know why you have discontinued the JUKE?
9/15/2020
Jim S. VERIFIED CUSTOMER
Excellent experience and fantastic service!
9/15/2020
ANNE-MARIE S. VERIFIED CUSTOMER
Charles is always a great communicator very proactive. It’s always a pleasure bringing my Lincoln in to get it serviced with Charles.
9/15/2020
Shireese C. VERIFIED CUSTOMER
Left interior A-Pillar is not 100% it can still be seen that the piece doesn’t appear to fit properly compared to the right interior A-Pillar. I’m unsure why Ford would not do a recall and fix this in its 2020 models as I’m sure this is also where the window air bag would deploy in an accident ???? also seems to cause a bit of a wind sound while driving. Otherwise the service tech is great as this is beyond his control.
9/15/2020
CHRIS V. VERIFIED CUSTOMER
Charles is SO good that I wait for him to be at work when I need something!!
9/15/2020
Allen W. VERIFIED CUSTOMER
Totally satisfied
9/15/2020
ROBIN N. VERIFIED CUSTOMER
You guys are Great! Thanks for getting me in and out so quickly!
9/14/2020
Karen L. VERIFIED CUSTOMER
She did an excellent job keeping me informed with the progree of my service and explaining the invoice. I continue to be impressed with her dedication to service.
9/14/2020
JONATHAN A. VERIFIED CUSTOMER
Services were performed that were not requested
9/14/2020
Scott M. VERIFIED CUSTOMER
Jesse is a great member of your team
9/14/2020
Morgan H. VERIFIED CUSTOMER
All staff were helpful, respectful and kind. I trust their service and Will definitely come back. Thanks again
9/14/2020
Wendy C. VERIFIED CUSTOMER
He was great, saw my inspection was coming due so asked if I wanted to do it today. Saved me an extra trip. Plus he got it finished in record time. I have always bought a Chevy in the past. With this kind of service and quality car, I think I'm now a kia girl. Your dealership has gone the extra mile for me. Thank you