Really impressive service experience. Mark was really great to work with. Dealership is beautiful!
5/19/2020
Matthew F. VERIFIED CUSTOMER
Rich was awesome...great communication and worked hard for me.
5/19/2020
Gerald V. VERIFIED CUSTOMER
Always fast and dependable. Thank you
5/19/2020
Christopher G. VERIFIED CUSTOMER
Rich did a great job and was very detailed.
Enjoyed working with him !
5/19/2020
Robert J. VERIFIED CUSTOMER
I am very happy with the complete process from scheduling to pickup
5/19/2020
James L. VERIFIED CUSTOMER
Excellent service all around. Jesse is responsive and courteous.
5/19/2020
Steven F. VERIFIED CUSTOMER
Great job
5/19/2020
Marvin P. VERIFIED CUSTOMER
I feel that I am known by all of the staff. I am treated with respect and a dash of humor. My service needs are thoroughly explained and options given. I feel that John and Christine are particularly knowledgeable. Michelle at check out is efficient, friendly, and keeps track of my bonus points/promotion opportunities.
5/19/2020
MARGOT O. VERIFIED CUSTOMER
The pick and delivery was great. The service was good. New sunroof seems to be ok at this point.
5/19/2020
Timothy G. VERIFIED CUSTOMER
Great job as usual
5/19/2020
John N. VERIFIED CUSTOMER
Ez drop off and pickup with loaner and excelent communication......
5/19/2020
Thomas Z. VERIFIED CUSTOMER
Very satisfied
5/19/2020
NADIANE A. VERIFIED CUSTOMER
When is my next oil change service?
5/19/2020
Lillian L. VERIFIED CUSTOMER
Christine never disappoints.
She always keeps you updated with the progress of your vehicle and suggests maintenance that would be best for the current time frame. Christine is never pushy, but just gives you all the options and when asked will suggest what she thinks is best. I always go with her ideas and have never been steered wrong or regretted the decision. She will also let you know what special offers are available and always applies all that she can for you. I feel so well taken care of and that my comfort level and concerns are a priority. It's such a secure feeling. I love and appreciate the atmosphere. Thank You
5/19/2020
George M. VERIFIED CUSTOMER
There was confusion with the car rental coverage provided by the warrantee company. Initially only four days were approved. When the repairs could not be completed in four days additional days were approved. The dealership insisted only four days were approved. I Called to confirm 7 days were approved, Intially I was told by the service manager the ‘bill’ was already submitted to the warrantee company for four days and couldn’t be changed. After confirmation was received, the bill was changed and new copies were provided to me. When choosing
service providers, a sound integrity is essential.
5/19/2020
WENDALYN B. VERIFIED CUSTOMER
Awesome service. Picked it up did inspection and dropped it off all within 2 hours!
5/18/2020
KRISTA R. VERIFIED CUSTOMER
Tech Mike Rubini was excellent and answered all of my questions!!! Thank you!
5/18/2020
DARIAN N. VERIFIED CUSTOMER
He did a great job!
5/18/2020
Steven G. VERIFIED CUSTOMER
Will not be back. Service dept always has an excuse to repair or replace parts that do not need repaired. This is the third incident like this. I will be going to LB Smith in the future.