Everyone was friendly and it was an easy process from start to finish. We will be back the next time we need a repair. Thanks
3/15/2020
Jeffrey P. VERIFIED CUSTOMER
Great service. Super knowledgeable. Polite and friendly. A+++
3/15/2020
John N. VERIFIED CUSTOMER
The light wasn't fixed in the first time so I had to bring it back the second time
3/15/2020
Sonya G. VERIFIED CUSTOMER
My experience at Fred Beans has been a good one so far
3/15/2020
ROBERT R. VERIFIED CUSTOMER
Mark was great! He picked up on the fact that my battery was still under warranty and promptly got my new one installed! Highly recommend Fred Beans
3/15/2020
Richard S. VERIFIED CUSTOMER
Awesome job. You guys are great.
3/14/2020
Lisa C. VERIFIED CUSTOMER
Pleasant, professional and accommodating!!!????????
3/14/2020
Lawrence H. VERIFIED CUSTOMER
I was supposed to receive one tire back that had 7/32 tread to use as a spare, and I did not get it returned and when I went back, they couldn’t find it. Also, I paid for an alignment that neither my wife or I was asked about having done. Finally, why can you not keep at least one service agent around after 530 to help if there are question instead of leaving the receptionist to say “I can’t answer”. Oh, one final note. When I picked up my car the rims looked like they had grease on them from having new tires installed. Why couldn’t they have been wiped off?
3/14/2020
George U. VERIFIED CUSTOMER
Kept me informed and very helpful.
3/14/2020
Steven L. VERIFIED CUSTOMER
I am very impressed with the quality of the service.
3/14/2020
Patricia S. VERIFIED CUSTOMER
Thank you for getting my inspection done under these circumstances!
Good luck,
Patricia
3/14/2020
John E. VERIFIED CUSTOMER
Jesse was thorough, friendly but professional and competent. He anticipated possible problems and stopped them from maturing. I am a very busy physician and used to BMW service. Fred Beans service is right there with BMW thanks to people like Jesse . Evrn Steve and the cashier lady were helpful and fruendly in every way . My sincerest thanks to you all. Dr Eshleman
3/14/2020
Donna C. VERIFIED CUSTOMER
Thanks for always taking such great care of my car and treating me with respect. I really appreciate it
3/14/2020
Lisa N. VERIFIED CUSTOMER
Christine is great! Glad to know there's always a friendly face when I drop my car off. She explains everything very well so I know what's happening and what to expect.
Thank you!!
3/14/2020
Thomas B. VERIFIED CUSTOMER
I made a 930am appt. I arrived just before 9:30am. I met chris gave him.my keys and waited. At 12:45pm I had to approach chris and ask about my vehicle. I was told by chris he would check to see and came back and informed me it would take 20 more minutes. I watched my vehicle leave the parking spot I parked it I. When I arrived at about 12:30pm. So if it took 20 minutes to complete and fix my recall why did it take your service department 4 hours to fix something that took 20minutes. For two hours I was the only customer in the service waiting area. When I asked all I got was apologies. I was not looking for apologies I was looking for someone to have the courage to tell me why it took so long. I will.never bring my vehicle back your service department.
3/14/2020
JOHN G. VERIFIED CUSTOMER
Stop sending me feel-good emails. I do not want to be your buddy, and this crap is very off-putting. I had an intermittent service light issue, and it still isn't fully answered. However, the reason I put 'No' in as an answer was to get to this comment box. I have no actual issues with the work that was done on my car.
Your marketing feel-good communications are annoying.
As far as following up with me, don't. That's what I do not want. I'll continue to use you for service; my complaint is minor. But I want you to leave me alone in between service sessions.
Thank you.
3/14/2020
CINDY S. VERIFIED CUSTOMER
My experience today was excellent. I had gone to a different Nissan dealer 2x since I recently purchased my Rogue. Your customer service today was BEYOND STELLAR, & Terry was personable, knowledgeable & kind. I will return again! Plus, I spoke at length w/Frank in the Sales Dep’t. while my car was being worked on. That also was a positive experience.