Fred Beans Family of Dealerships Corporate

Amazing experience! Very nice and explained all of the issues with my car. I will be bringing my car back to be serviced bu this Hyundai!

Found several quarters in center armrest. Thanks to your honest mechanics. Also thanks to Jesse Brodman for keeping me up-to-date on car status.

Courteous and quick

Great service! Thank you!

Very pleasant

Thank you

Michael was a pleasure to work with.

Well done. Had an emergency and again Fred Beans stepped up to the plate.

I brought my truck in for an oil, oil filter, and fuel filter change at 15000 miles. My wife picked the truck up for me with only an oil change after we waited all day. I’m very dissatisfied and won’t be bringing either one of my ford diesels back to Fred beans for service unless this is rectified to my satisfaction.

Thanks for taking great care of me today.

Having invested about $1,800 at Fred Beans in maintenance items in two visits in the past year on my 2016 Murano, I think my car should have been returned washed. In the past you used to at least offer a coupon at Shell for this cleaning service. The cashier who took my credit card was on the phone 100% of the time during my check out, so maybe she forgot to offer me a car wash coupon. She really didn’t have time for my transaction. Chris did explain my $900 bill well.

Professional & Prompt. Appreciated the service 100%.

Everything went good and Jesse kept me informed.

Service was amazing and people work there were also nice, so it is definitely 10/10

Components is my seat replacement we’re not reinstalled properly and some were broken. Oil change and front end service was good. This truck is like a black stain in my life spends more time in the shop then on the road

Excellent service, as always.

Super helpful and timely. Thank you.

Joe is great, very helpful

Very accommodating and professional. Thank you!

I’ve discussed my concerns with Ed Kirkwood(I think that is his name). I wasn’t overly pleased with my conversation with him as well. After he FINALLY acknowledged my feelings of dissatisfaction, he asked me what he could do. Since there wasn’t much he could do to change the situation, I asked him to reduce the amount I owed. He said he would do that, When Mr. Brodman contacted me to say the car was finished( a day after I thought I would get it back) I asked him if Ed spoke to him. Ed hadn’t and Mr. Brodman had to talk to Ed to discuss my discount. It did not make me feel like Ed took the time to follow through and take care of me.When I came in to pick up my car, I did get a discount. The quality of customer service I received for this service visit was sub par. I heard a miriad of excuses for things, which seem to be standard excuses that are spouted out, not always making sense in my situation. To avoid future dissatisfaction from myself, or other customers that you are servicing, a clear explanation of how long the service will take , especially the possibility of it not being done on the day you anticipate should be made clear. Not everyone has availability to pick up their vehicle the next day. I also think that some sensitivity training for your customer service reps would be beneficial. My experience has been that I’m not even done my sentence and I’m cut off and told something to just move things along because they are busy. I often feel unheard and unimportant. I feel we are good customers and a business should value that. Eva Baltrusaitis (William’s wife and the person who always brings the cars in for service)