Problem with my car was taken care of quickly. Greatly appreciated.
2/15/2020
Lisa H. VERIFIED CUSTOMER
Vehicle seems to be fixed appropriately. However, immediately at vehicle pickup I noticed a large stain on the passenger side floor mat. A stain that was not present when my husband dropped off the car. As I discussed this stain with one of the service managers, I overheard another service manager make comments insinuating that I was lying about the stain and that they will “need to start taking before pictures of interiors of cars”. I felt insulted and I feel unvalued as a customer. In the end, the rug was cleaned and I went on my way, but with significant loss of customer satisfaction.
2/15/2020
Joseph M. VERIFIED CUSTOMER
Well done. Very professional.
2/15/2020
Maria C. VERIFIED CUSTOMER
They were prompt and courteous
2/15/2020
Gina V. VERIFIED CUSTOMER
This was my first service experience with Fred Beans. I have always driven Volkswagens. Originally, I was a Holbert’s customer and once they were no longer VW I have been buying, leasing, and servicing with North Penn. I was never excited about my experiences there, but I had no idea how good of an experience I could’ve been having all this time! I will be using Fred Beans for all 3 of my VWs moving forward and for any future purchases. Jack Case was fantastic to work with, the definition of above and beyond. I thought true customer service was dead, I was wrong. Thank you so much!
2/15/2020
PAMELA L. VERIFIED CUSTOMER
Corey rocks he got R done for us thank you
Pam and George Lazar
2/15/2020
CHAUDHRY H. VERIFIED CUSTOMER
Excellent service
2/15/2020
Daniel F. VERIFIED CUSTOMER
They went the extra mile to find a rattle in my car and fix it! Thank you!
2/15/2020
Randall W. VERIFIED CUSTOMER
Service is top notch. Jason and the technicians are always professional and do quality work.
2/15/2020
NANCY R. VERIFIED CUSTOMER
Super job as always.
2/15/2020
Amanda J. VERIFIED CUSTOMER
Thanks for the great service!
2/15/2020
Marvin P. VERIFIED CUSTOMER
He always looks out for both me and Hyundai. I trust him.
2/15/2020
Nicole A. VERIFIED CUSTOMER
Jay and his team are excellent in service! I appreciate all of their expertise!
2/15/2020
Jacob T. VERIFIED CUSTOMER
Dan's service was excellent throughout the whole process! Thanks!
2/15/2020
SARINA E. VERIFIED CUSTOMER
Best dealer around for service by far
2/15/2020
Deanna S. VERIFIED CUSTOMER
Loved Brian! He did not mansplain things to me, which was GREAT as I am the principle owner and financial decision maker for our family and some people struggle to respect that. After my experience today, I want Fred Beans Kia to handle all of my mechanical needs as well as new vehicle purchases. Such a wonderful experience!
2/15/2020
John B. VERIFIED CUSTOMER
I would like appraisal but it is a lease until nov or3 months earlier
2/15/2020
Thomas M. VERIFIED CUSTOMER
Terry is fantastic!
2/15/2020
Erik S. VERIFIED CUSTOMER
George was great kept me updated on everything that was going on I will be back for sure