Very courteous and professional service with a focus on making the experience a pleasant one.
This process inspires confidence in the quality of work, service and attention to the needs of the client.
2/9/2020
Brian M. VERIFIED CUSTOMER
Kept well informed...thanks
2/9/2020
JEANETTE Q. VERIFIED CUSTOMER
Excellent job
2/9/2020
Matthew G. VERIFIED CUSTOMER
Na
2/9/2020
Elizabeth B. VERIFIED CUSTOMER
Thanks so much for taking care of my car today. It looks great.
2/9/2020
MAXINE M. VERIFIED CUSTOMER
I had odd problems with the Edge trans. At first blush it seemed like it was just "breaking in". After the service dept. dug a little deeper, there was a tech bulletin on my problem. It wasn't my imagination. They reprogramed the trans and I believe they fixed the problem. Fingers crossed.
2/8/2020
Richard B. VERIFIED CUSTOMER
Always pleased with the service team!
Rick Balukas
2/8/2020
Alan S. VERIFIED CUSTOMER
Andy was great!!
Nice guy and good service team
Nicely run dealership.
2/8/2020
Fred U. VERIFIED CUSTOMER
I already went through that and bought a Jeep Cherokee from your organization on February 5, 2020.
I was more than satisfied with Jimmy Perkins as service advisor and I hope I can continue to work with him when I bring my Jeep Cherokee in for service? He is an excellent service advisor because he listens and keeps me informed on progress.
2/8/2020
Elizabeth T. VERIFIED CUSTOMER
Really appreciate your pick up service. Was never aware it was available now I’ll be able to do more business with you and stop delaying my own needs thanks so much Joey
2/8/2020
David J. VERIFIED CUSTOMER
While Christoph and the team ultimately did their best, not finding an accurate diagnosis and giving up our car for a week without a conclusion and $1000 is ultimately unsatisfying. There were some delays in communication at times. Lastly, when I got the car back the heat blowing was inconsistent hot and cold.
2/8/2020
Julian B. VERIFIED CUSTOMER
A+ service from Charles.
I had a flat tire and it couldn’t be patched.
A replacement was in stock and I was out the door in time for work.
2/8/2020
TATIANA S. VERIFIED CUSTOMER
Terry Brown does an excellent job. Takes care of me. Thx
2/8/2020
ROSE J. VERIFIED CUSTOMER
Chris was very nice and accommodating.
I was very happy with my service as always at Fred Beans
2/8/2020
WILLIAM T. VERIFIED CUSTOMER
Data is an outstanding service advisor. Also facilitated my purchase of a 2019 Tiguan. Mr Beans should be very proud of her for the way she represents the dealership.
2/8/2020
Marc R. VERIFIED CUSTOMER
Thank you Andrew Rose. Great job!
2/8/2020
RICHARD B. VERIFIED CUSTOMER
Everything went well! Thank You
2/8/2020
Stephen S. VERIFIED CUSTOMER
Polite efficient good
Thank you
2/8/2020
Porsha T. VERIFIED CUSTOMER
Marc always provides excellent customer service! Which really enhances the VW driver experience. Thank you!
2/8/2020
Alex B. VERIFIED CUSTOMER
Thanks for taking my previous comments seriously and making sure everything was investigated and fixed promptly