Everything Christine was responsible for was handled correctly. However, there were two other problems. My car was damaged while in the service area and the ArmourAll treatment was not performed as agreed upon.
8/12/2020
Kathy M. VERIFIED CUSTOMER
Everyone is so so nice and helpful.
8/12/2020
Laura K. VERIFIED CUSTOMER
Outstanding in every way.
8/12/2020
Jon K. VERIFIED CUSTOMER
O
8/12/2020
Nicholas F. VERIFIED CUSTOMER
Always a great service. Thank you!
8/12/2020
CHRISTOPHER L. VERIFIED CUSTOMER
Mike and all other staff I interacted with were very helpful and responsive, very easy to deal with.
8/12/2020
Tim D. VERIFIED CUSTOMER
On my drive home from the dealership i was accelerating to ensure the problem was fixed and I heard big hiss sound with an immediate loss of power. When I got home I found a hose had come loose. I was able to reattach and tighten the clamp. I'm not sure if it's the same hose that was repaired today but it was in the same area near the turbo.
Tim
8/12/2020
Howard R. VERIFIED CUSTOMER
all went well and smootly
Howard R
8/12/2020
CHARLES ALEXANDER. VERIFIED CUSTOMER
My sales person was Zach. He was great
8/12/2020
JAE K. VERIFIED CUSTOMER
Well, it was two hours labors but I doubt of it was really the case
8/12/2020
William S. VERIFIED CUSTOMER
Everyone was great and well managed service
8/11/2020
Dori P. VERIFIED CUSTOMER
I was very disappointed that my car was kept for 2 days and was essentially not looked at because the dealership could not get the car to reproduce the issue. I feel like I thoroughly explained what was transpiring and the car could have been looked at. Obviously, the problem occurs occasionally when the vehicle is being started. I feel like I wasn’t believed because the car did not reproduce the problem and therefore nothing was done.
8/11/2020
Angela B. VERIFIED CUSTOMER
Terry was friendly and answered all my questions when I dropped my car off. When I went to pick up my car a few days later she seemed extremely busy but still greeted me by name and with a smile. When she walked me to my car she explained all the items that were addressed and took the time to make sure I was satisfied with everything.
8/11/2020
Linda M. VERIFIED CUSTOMER
The easiest service I have ever had done with Fred Beans Nissan.
8/11/2020
Joanne O. VERIFIED CUSTOMER
I am glad to begin a relationship with your dealership for my 2020 Altima. Currently completing my first year of a 3 year lease. Thank you for the courtesy oil change service. Joanne O
8/11/2020
Scott D. VERIFIED CUSTOMER
All around good experience
8/11/2020
Catherine D. VERIFIED CUSTOMER
Always happy with Fred Beans Subaru
8/11/2020
KRISTIN M. VERIFIED CUSTOMER
My tire is going flat and it hasn’t even been 12 hours.
8/11/2020
Bobby M. VERIFIED CUSTOMER
This is not in reference to Brad so much, but to Ray that let my dam car sit there for 2 months . Finally Brad stepped in (which he should have done weeks prior) and he told me I had to call Chrysler to file a case. Ironically the day after I had a case the part miraculously was found. I understand that the part not being available was out of their control but as for customer service, a lot more could have been done. Thank God my case representative is working with me or else I would never go back here. The only reason I will come back is bc I like Bob, the sales guy. Not sure if I will ever buy another American car unfortunately. Thank you Rachael Machado
8/11/2020
THOMAS G. VERIFIED CUSTOMER
Service excellent & service manager attentive & very courteous.