Fred Beans Family of Dealerships Corporate

Jesse thoroughly check our vehicle & found & corrected the problem. Very personable and informative. I love subaru service. Check in & out was quick.thank you

Needed an appt to repair small ding on driver side passenger door..otherwise great

My car had an error light pop up in the middle of moving. Joey had me bring it in immediately and got it back to me in less than 24 hours. No issues whatsoever, just great service. I will no longer be bringing my car to NJ for service, I will be bringing it to your dealership. Thank you!

I was told it would take 2 hours. They got my car back to me in less time. Then I could be on my way to do other things.

Jesse is great. Minh, who made my appointment, not so much.

Jayson has been taking my calls for my last 2 service needs. Both times, he's helped me out in ways that made us both happy. He explains whats going on and doesn't beat around the bush. He respects what I have to say about my vehicle and is very professional

I must of had the best technician

Excellent service during a difficult time. Thank you.

This is the second time Charles handled my service request. As in the past, I received courteous, quick service. I also found your website easy to navigate when scheduling my appointment, and also liked the option of paying electronically online.

I was pleased with everything and everybody

Brian is a great customer service manager.

Excellent service. Technician was very polite and receptive to my questions. Totally satisfied with my car and customer service. Very accommodating around my time frame.

Ray took care of everything! So far so good, My brakes feel great! Thank you so much for your courteous attention to all my issues!

Service tech was excellent Staff was very courteous and considerate

First off I want to say I was satisfied with the service I received from Michael Orliw. My issue is that I had to make a second appointment for a part(camera) that wasn't in stock on my appointment day when I clearly stated that I knew what the problem was since it had been diagnosed by others previously. My appointment was for the camera replacement, a recall and an oil change. I chose the "The Works" package which included an oil change, tire rotation among other things(not even sure they were completed). After having my vehicle for four hours, all that was completed was an oil change and the recall. When I picked up my vehicle I instantly noticed that the tire rotation wasn't performed since the heavy brake dust was still on the front wheels. I mentioned this to Michael who said it would be done on my second appointment. On my second appointment, the camera was replaced and I was told that the tire rotation was completed. So I paid for the work and walked out to my vehicle and once again noticed that the tires had not been rotated. I went back and spoke once again to Michael who showed expressions of doubt to my statement, but thanks to Jimmy Hardgrave who once again had to straighten out another one of many issues over the years with the service,or lack of, I received. So this only makes me wonder how many other un knowledgeable customers are not receiving services they think they're getting and paying for. For that mater, as stated earlier, I'm not even sure I received the other not obvious services in the "Works" package such as fluid top off. After all of this and the many other issues over the years, one would ask why I still would go to Fred Beans of Newtown for service. Well one reason, Jimmy Hardgrave. It's hard to find good service, but harder to find someone who listens and cares. Thanks Jimmy!

Minh was great...gave me an honest assessment of wait time, kept me up to date on the works progress and handled my checkout in a professional and efficient manner.

Your dealership continues to be brutal. I'm happy to provide feedback however this is now the 5th or 6th request. Jack and team didn't call me back when they said they would so I'm not satisfied on top of the other 4 surveys I filled out including the Google review I created. Jack is a very nice guy and I enjoy his approach to service. It is an inherent problem in the Fred Beans approach to service that is the problem, not Jack.

Well done. Thank you.

Clean waiting room. Really liked the blue 2017 Mustang on the lot.

Rental car people were less than courteous. My seatbelt buckle broke...I need to pay 12.99/day for insurance and am not allowed to put my dog in the car? I take him to work with everyday. Free first oil change, why did it cost 26.49?