Fred Beans Family of Dealerships Corporate

Totally disagree with evaluation

Excellent Service!

Very professional - friendly staff

Jon was great. Very professional and kept me informed along the way.

Excellent serice

Very nice service experience from your whole team.

All great. Great people great communication. Great price for service.Sara, Clyde, Jack. All great.

N/A

Sara was friendly and helpful. She made the process easy.

I believe my vehicle is fixed, only drove for a day so far. I was not satisfied with customer service in the beginning. He wanted to find the closest loaner so he didn’t have to walk far, then brought me one that was highlighted to not give to warranty customer. Gave it to me anyway. Overall, Dan gave impression he didn’t want to be bothered. One of the 3 working wanted to help (Matt) but clearly tension between 3 of them.

Thanks Charles

I always feel I am overcharged. I also feel they create things that need to be fixed.

Great Job

The people I dealt with during my recent visit you're surveying me about at Fred Beans, from the service manager to the gentleman at the desk, were easy to talk to and I would be happy to deal with them day to day. Coming from the Keenan experience over the prior 6 years, the Fred Beans experience is inferior to date. There are no complimentary rentals, no personalized service and when the problem isn't resolved, I have to come back, get my car and then come back again. So while my oil change was complete along with the recall service, they "found out" that my tail light, is all one unit, not a bulb. Therefore, it will need to be ordered and they can install it this upcoming week. So in addition to the inconvenience of the recall, and my tail light going out after having the car for 7000 miles, I have to bring my car back. I have young kinds, a very demanding corporate job and none of this really works well for me. To boot, I have a lease. So every time I have to come back and forth, it's mileage on my lease. Things happen I understand, really I do. Let me recount my first experience below that is compounding things for me. When I first came for service prior to this experience, I told the girl at the desk that there is a draft in the driver's side door, like a whistle while driving at any significant speed. I take the turnpike to work everyday 25 miles each way. I also indicated there was moisture in my tail light, along with issues with the Apple Play. Here's what went down- She didn't see the moisture in the tail light at that time so she said "science" would say it wasn't really an issue. The whistling in the door, I would need to record it on my cell phone while driving and submit it to their team, so they could send it to someone at "headquarters" maybe? That's not her quote I just don't recall where she said the technician would need to send it to determine if the seal needs to be replaced. The Apple Play is a newer feature so there are some bugs and maybe I just need to update my iPhone? Could you appease me at least show some empathy or recognition that these things may be frustrating? Don't make me feel stupid and like the issues I'm presenting aren't valid... That is 100% as transparent and honest I can be about my experiences to date. Again the folks I dealt with during my recent visit were awesome. Sincerely, I would deal with them on a customer service level every day. It's the overall experience Fred Beans has designed, along with my first encounters for service, that have to date, made me a huge skeptic. If I could I would end my lease and go back to the Keenan experience. I think you all have some work to do on thinking about the consumer first versus your current structure. I hope this is constructive and you realize I'm trying to provide an honest recount of my experience to date. BTW I still have the whistle every time I drive in my drivers side door however I'd rather not deal with your team so much that I haven't brought it back up in the 8 months I've had the vehicle. I know it's dramatic but I'm just being honest. If you have questions please feel free to reach out. Patrick C

Jesse was great to deal with and explained everything very well.

Keep up the good work

Jack is professional and courteous and communicates updates timely and effectively. Thank you!

Thank you for caring

It was a great service

Fixed the problem. Chris was very helpful!