Fred Beans Family of Dealerships Corporate

Was happy with the service. Only issue I had was when i payed for the service. I had a coupon for $25.00 off. I mentioned it before the service started but he forgot. He did take it off. Everyone in the service dept was friendly.

Best and honest service i have recieved on any of my vehicles ever. Actual care for customers is really appriceated!

Minh was awesome! Thanks again

Christophe was extremely helpful today in helping me schedule my inspection and emissions.

I literally just bought my new used car from Fred Beans on Wednesday 6/3 and after a used car inspection on Friday 6/5 by our family mechanic we discovered it had an embedded code for the transmission and I was advised not to buy the car. I contacted the sales person who didn’t respond that day or the next so I reached out to the internet sales person I worked with who finally got me answers. I made the appt but your service center couldn’t get me in within the 5 day return option. Anyway, I brought my the car to Nissan, young service person kind of laughed off the embedded code until he had to come back and tell me it was a big issue! And if my mechanic hadn’t caught it the entire transmission would have needed to be replaced. He said he’d call by the end of the week (this was on Wednesday June 10th). I heard nothing...in fact on Wednesday June 17th I called to see what the status on my car was!!!!!!! Really not giving a great first impression to a NEW customer!!! Needless to say suddenly the car was fixed quickly and I was able to pick it up on Thursday around noon. I’ll be honest, I’m now hesitant to use your service again but I have a mfg warranty and extended warranty through Fred Beans so lesson learned is I’ll have to call——oh and please don’t laugh off an embedded code found by a licensed and well respected mechanic!! He saved me heartache and an expense that I would never have been able to afford. Feel free to share this, customer service is so important and if you want repeat customers (there is a Nissan service dept literally 10 min from my house....) perhaps be respectful that we do get a second opinion on a used car-as is recommended by many-and don’t laugh off what a licensed, well respected mechanic shared. I easily could have given him the business but I was hoping Fred Beans would do right by selling a car that wasn’t as thoroughly checked as it should be. I suggest running diagnostics on your used cars so customers don’t have to be without for over a week or are driving and suddenly have issues!!!

Well done. Kept me informed.

Thank you all. The loaner car service makes the process so easy. Every staff person was friendly and professional. Many thanks.

Very quick and courteous.

Everything was very smooth. Car was finished early and everything was fine. Great dealing with Fred Beans Organization!

Kept in touch all the way. Appreciated car pickup and return. Saved me a lot of time. Thanks

Clear about options

Once again Chris did an outstanding job taking care of my Jeep Grand Cherokee Summit. From the beginning to the end, he made everything so easy explaining what the problem was, and what will take to fix it. Thanks Christopher P.S. The mechanics did a great job!

Very satisfied

Always so satisfied with the service.

Excellent service, as always.

Jesse Broadman’s service was fine but two dashboard lights lighted up not long after I left the Service department and having paid over $500. Please let me know what can be done about this situation. JOHN D

We spent far too long at the check out counter despite our having paid online to avoid such contact. Paying online has no breakdown of services and fees. Then our coupon which we printed and included in the overnight envelope wasn’t even used And after paying online we were told it couldn’t be. Dan was awesome and it was not Dan at pick up

Jason is a excellent service technician very helpful and pleasure to be around

Always quick easy service!!!

Charles is doing an excellent job