When I made the appointment I said I needed a new tire for my 2016 Legacy in addition to the inspection. After waiting about two hours I was told I should replace both rear tires and that they didn’t have them in stock and that I would have to come back. This is ridiculous. They knew I needed a tire and they should have made sure one was in stock before I drove all the way over there. Poor service.
6/16/2020
Robert G. VERIFIED CUSTOMER
When I bring my car in for service I am always helped immediately. Waiting time is minimal.
6/16/2020
John D. VERIFIED CUSTOMER
All went very smooth.
6/16/2020
Robert I. VERIFIED CUSTOMER
Yes Minh - coordinates the service request , provide updates and answered a number questions I had . Well Done !
6/16/2020
Russell J. VERIFIED CUSTOMER
Thanks, guys! Great job!
6/16/2020
Aaron H. VERIFIED CUSTOMER
Charles Pavloff is a fantastic service advisor. Overdelivers each and every time.
6/16/2020
John H. VERIFIED CUSTOMER
As always I got great service from Christine, as well as Marvin. I drive from Martinsville--even though there are closer dealers-- entirely because of the customer service. As a retired VP, Human Resources at a Fortune 500 company I'm pretty good at identifying quality employees. And I think you have them. Congratulations!
6/16/2020
Maryann G. VERIFIED CUSTOMER
All went very well and fast. Thank you!!
6/16/2020
Jason R. VERIFIED CUSTOMER
Joey did a great job helping resolve my vehicles repairs. Thanks for your help
6/16/2020
JOYCE H. VERIFIED CUSTOMER
Always great service!
6/16/2020
Louis D. VERIFIED CUSTOMER
Very professional and polite with good update
6/16/2020
Timothy B. VERIFIED CUSTOMER
Christine was great! I switched from the location that I purchased my car because my neighbor Matt is one of your mechanics. Be sure to give Matt a shout out! Thx
6/16/2020
Susan E. VERIFIED CUSTOMER
Fabulous!!
6/16/2020
MARY S. VERIFIED CUSTOMER
Quick and felt very safe waiting in waiting room
6/16/2020
Susan H. VERIFIED CUSTOMER
All work done as requested, easy communication, friendly service.
6/16/2020
TODD W. VERIFIED CUSTOMER
I was very pleased with the service Terry the service manager is excellent I’m very happy with the dealership
6/16/2020
Vivian W. VERIFIED CUSTOMER
Joseph is always professional and very easy to work with
6/16/2020
John C. VERIFIED CUSTOMER
Very helpful
6/16/2020
Leonora D. VERIFIED CUSTOMER
Excellent service took me right away when I got there there was a mix up about my waiting for my car and they got me right in I was so happy
6/16/2020
Robert C. VERIFIED CUSTOMER
Thank you for the pick up and return of my vehicle, so I did not have to wait at the dealership. I am in one of the highest risk categories for Covid-19. It was much appreciated,