Two hours and 30 minutes with an appointment and nothing was done to the car which just needed a fuse replace in order for the cigarette lighter outlet to work, very dissatisfied with the attention as well 8 minutes passed before some notice that I have arrived, this does not happens at Audi or Subaru service
And the problem was not solved
7/20/2020
AMALIA C. VERIFIED CUSTOMER
Very good
7/20/2020
Daymar S. VERIFIED CUSTOMER
Julian was on point he was very pleasant and very informative on regarding my process of the vehicle and what was the issue. Excellent!!!!
7/20/2020
Michelle R. VERIFIED CUSTOMER
Salli has been my service advisor for years. She has always provided incredible service.
7/19/2020
Cary Z. VERIFIED CUSTOMER
Ciro was very responsive and professional.
7/19/2020
Mahesh B. VERIFIED CUSTOMER
Excellent customer service
7/19/2020
Ilan M. VERIFIED CUSTOMER
He was amazing and very helpful
7/19/2020
ASHLEIGH W. VERIFIED CUSTOMER
Daniel helped me with my service and he was really good . He explained a lot of the process to me . Please keep him on staff ????
7/18/2020
Maritza L. VERIFIED CUSTOMER
Very happy with Rene’s assistance!
7/18/2020
Joseph G. VERIFIED CUSTOMER
Very satisfied with Julio’s customer service skills.
7/18/2020
MAGGIE R. VERIFIED CUSTOMER
Is unnecessary to keep a person waiting a long time after the car service is completed it due to bad communication from the service person (Pedro) specially during these times. I personally wouldn’t want to deal with him in the future.
7/18/2020
Anuj K. VERIFIED CUSTOMER
Professional service.
7/17/2020
Lourdes T. VERIFIED CUSTOMER
Sally is always looking to please the customer. I am a high risk case quite afraid of the pandemic and she went beyond her call of duty to satisfy my needs during the maintenance of my car. I’m glad Acura values a longtime customer like myself.
7/17/2020
ALVARO M. VERIFIED CUSTOMER
Awesome service. As always
7/17/2020
Phillip R. VERIFIED CUSTOMER
Julio went above and beyond my expectations. He really made a difference in delivering great customer service. Esserman should be proud of having such a great talent on their team.
7/17/2020
Andreas D. VERIFIED CUSTOMER
Your service has been excellent, however, this vehicle is a lemon. How do I start a procedure under FL lemon law to return the vehicle?
7/17/2020
William T. VERIFIED CUSTOMER
thorough and thoughtful. scheduling easy. lyft service (and donuts) a nice touch!. Ciro was courteous ands professional
7/17/2020
ISABEL V. VERIFIED CUSTOMER
Everyone is always super pleasant and professional.
I just wish that whoever handles the car would be more careful to not dirty the seat or the inside of the door. I always have to wipe it down.