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Real Reviews from VERIFIED CUSTOMERS
Rodrigo A. VERIFIED CUSTOMER
Excellent service!!!
7/3/2020
Ryan R. VERIFIED CUSTOMER
Saili is always amazing.
7/3/2020
Guillermo V. VERIFIED CUSTOMER
Everything OK
7/3/2020
Janila M. VERIFIED CUSTOMER
Julio helped a lot!
7/3/2020
Giovanna R. VERIFIED CUSTOMER
Great service
7/3/2020
Polly R. VERIFIED CUSTOMER
Excelent
7/3/2020
Anil O. VERIFIED CUSTOMER
It was the most amateur mistake a dealer made in my lifespan. I’m not kidding, I’m so sorry but i am really concerned for my life next time I take you back this car for service. I’m not Joking. Here is your breakdown in case this email is read by your ownership group. You guys really need to get your game together and focus on SAFETY of your guests. I made an appointment at 9am for VW suggested 50K mile service. I called at 10, service lady said no its totally fine you may come later so i went at 4:15pm. Service Manager says nah sorry its too late my mechanics are done at 5. Ok np. He gave me “Express o/c and tire rotation“ Less price for me better. I went back at 6:45pm picked up the car very clean, spotless etc. All great. I paid my bill. Took off! I reached CarMax on 12th Avenue, guess what??? Oil Pan Protection Cover fell off!!! The express ervice mechanic didn't screw it back in place? Are you serious? Dod you even tighten the bolts and screws on my tires? I’m curious now as i’m taking it to PepBoys tomorrow in Miami Beach. I paid $900 almost 10 months ago for this cover bc on I95 an object hit the bottom of my car in 2019 May and Your service advisor Greg i’ll never forget he asked for $1300 to replace it that the car is still under warranty and this time the technician forgot or ignored the screws? The rubber part scraped the asphalt the whole time i made it back to the dealer. Of course it melted. I went back in at 6:57pm, the first window had a service advisor inside. He was apologetic, profess and very respectful. He found a mechanic There. he made them lift the car And screw all back in place. His apology taken and I left. I was embarrassed to ask him to check all tires also. So i’m going to another store tomorrow to ensure that i’m safe to go above certain speeds on crazy highways in Miami with this work that some technician rished to get out of work!!!!! I will not be going back to this dealer ever again. There is Deel, Gunther and many more. You guys do worry me. Trust me you do!
7/3/2020
LUIS D. VERIFIED CUSTOMER
Mr Julio Serra Jr. is excellent profesional and high level of customer satisfaction.
7/3/2020
Mairove G. VERIFIED CUSTOMER
Pedro Meléndez is very professional , Excellent costumer service and Very polite. I’m recommend 100% . Thank you Pedro.
7/3/2020
YISEL R. VERIFIED CUSTOMER
Amazing
7/2/2020
Emanuel S. VERIFIED CUSTOMER
Julio, thank you! You are the best!
7/2/2020
Roger R. VERIFIED CUSTOMER
Thanks to Roberto Correa for the help provided.
7/2/2020
Sandra R. VERIFIED CUSTOMER
Your prices were much higher than at other places
7/2/2020
Sasmuel G. VERIFIED CUSTOMER
Daniel and Saili provided and excellent experience.
7/2/2020
Esther F. VERIFIED CUSTOMER
She is very professionnel and very frendly
7/2/2020
MICHELLE F. VERIFIED CUSTOMER
Great Experience! Pedro was so helpful. Thanks
7/2/2020
EMY T. VERIFIED CUSTOMER
The attention received from Alberto Pedrosa and Pedro Melendez exceeded my expectations. I give them both an A+
7/2/2020
Jorge G. VERIFIED CUSTOMER
Excellent service
7/2/2020
Maria A. VERIFIED CUSTOMER
Very professionally and a nice person
7/2/2020
Maria T. VERIFIED CUSTOMER
Julio is always very helpful , I have 3 Volkswagens so I always count on Julio to every question Or service that I need !!!
7/2/2020