The appt. was for 9:30 and the car was not picked up until 10:20. I called at 9:45 and was told the pickup service was no longer available. I tried to contact the service advisor and manager, but no one picked up. The car was finally delivered at apprx. 4:30p. It took seven hours for a standard service. This is unacceptable.
I have purchased three Passats at your dealership and will not purchase another vehicle from Esserman Volkswagen. The service is terrible and the service employees don’t good interpersonal skills. To top it all off, the car was returned with the plastic still on the seat and floor boards.
7/1/2020
Alina G. VERIFIED CUSTOMER
Friendly, polite and fast. Excellent service.
7/1/2020
Emelina C. VERIFIED CUSTOMER
None the services excellent
7/1/2020
Carmen F. VERIFIED CUSTOMER
Great service, and Mr. Ciro kept me informed about all steps during the time my car was there. Thanks.
7/1/2020
Chris O. VERIFIED CUSTOMER
Got it!
7/1/2020
Richard L. VERIFIED CUSTOMER
Very satisfied
7/1/2020
Armando G. VERIFIED CUSTOMER
Reasonable wait time, excellent explanations and documentation of all work performed. Great job!!
7/1/2020
Rosa B. VERIFIED CUSTOMER
Excellent service always
6/30/2020
Mitzy R. VERIFIED CUSTOMER
Servicio excelente, Pedro excelente trato y experiencia. Recomendado 100%
6/30/2020
Keith C. VERIFIED CUSTOMER
Great service, and customer service. Thank you.
6/30/2020
Andrew N. VERIFIED CUSTOMER
The service department was helpful as always.
6/30/2020
Francisco C. VERIFIED CUSTOMER
Very professional. Thank you
6/30/2020
Roland L. VERIFIED CUSTOMER
Great job!
6/30/2020
Katrina R. VERIFIED CUSTOMER
It was a great experience! Roberto was communicative and very helpful
6/30/2020
Angela H. VERIFIED CUSTOMER
Great customer service.
6/30/2020
Michelle B. VERIFIED CUSTOMER
Sailly is always professional and courteous!
6/30/2020
Gisela G. VERIFIED CUSTOMER
Always satisfied, Ciro is an attentive person
6/30/2020
Luis D. VERIFIED CUSTOMER
Excelente atención de Pedro
Muy profesional y muy amable