Rene was there to help me right away upon my arrival. Very professional
4/29/2020
Claudia E. VERIFIED CUSTOMER
Service rep is very knowledgable and friendly.
Goes above and beyond.
4/29/2020
David G. VERIFIED CUSTOMER
Yes. Thank you for all your service there's nof the first time that I get to the service department and they do a wonderful job ,thank you.David
4/29/2020
Christian P. VERIFIED CUSTOMER
Great service
4/28/2020
James T. VERIFIED CUSTOMER
Tires were not rotated.
Nonetheless, oil was changed and leaky tire patched as requested.
4/28/2020
Manuel L. VERIFIED CUSTOMER
Very good
4/28/2020
Alejandro G. VERIFIED CUSTOMER
When I call and ask for a service and the time is 1 or 1 1/2 hrs I expect around that time or maybe 2 hrs. But if you call me almost at the end of the waiting to notify of additional service needed then I have to wait even longer. As soon as the car gets in a technician should notify of the car’s needs. Just a suggestion. 4 hrs and 25 minutes to get oil change, battery, flush transmission and breaks, plus wipers blades, ah and tire rotation. It seems a lot done, but once again, you let me know as soon as the car gets in what needs to be done and that way I make better decisions. I ended up taking a courtesy vehicle as I was working and asked for 1 1/2 off to take care of this. It is not a big deal. I’m glad you guys are working and I appreciate that. Just a suggestion for the future.
4/27/2020
Roberto Y. VERIFIED CUSTOMER
Better communication when setting an appoitment, even though i called twice to confirm it, service department had no records.
Ciro was kind enought to take my car.
Also the service packages offered online were nowhere to be found at the dealer.
Finally I would have like someone to go over what was done to the car and a paper with all verification performed. Like tire thread depth, brakes pad status, fluids, etc.
As soon as i got there to pick up my car i was instructed to pay and a few minuter my car was outside but nobody to go over what were the findings.
4/27/2020
Christine M. VERIFIED CUSTOMER
Ciro Was great. He was honest and took care of our problem.
4/27/2020
Kelcie C. VERIFIED CUSTOMER
Excellent service. Very kind Roberto correa .
4/26/2020
Patricia D. VERIFIED CUSTOMER
Excellent service.
4/26/2020
Jorge L. VERIFIED CUSTOMER
He was excellent!!
4/26/2020
Monti B. VERIFIED CUSTOMER
You are the best but the information from mechanics and my experience leads to believe they are clueless ! Or intentionally set to make things worse !
4/25/2020
Humberto L. VERIFIED CUSTOMER
Mr Ulloa was very helpful and professional and should be commended for his work.
4/25/2020
Joel V. VERIFIED CUSTOMER
Roberto exceeded my expectations he was extremely professional and knowledgeable making sure i was satisfied with the service provided. I been a costumer of eserman for years, never had a problem " reason why i travel from sunrise to miami" but the last service gets 5 stars
4/25/2020
Jorge M. VERIFIED CUSTOMER
On time and good services
4/24/2020
Ana Maria. VERIFIED CUSTOMER
She always provides outstanding service.
4/24/2020
JADE M. VERIFIED CUSTOMER
Robert and the team are always great!
4/24/2020
Roger M. VERIFIED CUSTOMER
Extremely helpful and knowledgeable. Great customer service.