Jorge is wonderful...you guys are the best! Thank you and see you next year!
3/31/2021
Natalie D. VERIFIED CUSTOMER
Sebastian Aquino was so helpful and kind!!! The service was quick and efficient.
3/31/2021
JORGE L. VERIFIED CUSTOMER
Excellent customer services. Thank you so much Roberto.
3/31/2021
Michel H. VERIFIED CUSTOMER
The best service in the world thanks Julian , 100 % great job
3/31/2021
Sofia J. VERIFIED CUSTOMER
Excelente servicio de las personas que me atendieron
Gracias por sus atenciones
3/31/2021
Veronica M. VERIFIED CUSTOMER
He provides excellent service, has a great disposition every time and tries to accomodate us. I have never left unhappy with his service.
3/31/2021
Natascha O. VERIFIED CUSTOMER
Ciro has always been an excellent service consultant. He is professional and amiable.
3/31/2021
Jaime B. VERIFIED CUSTOMER
Exelente
3/31/2021
Kwame I. VERIFIED CUSTOMER
Great customer service
3/30/2021
Maria S. VERIFIED CUSTOMER
Pedro was very professional and helpful.
3/30/2021
Yesenia D. VERIFIED CUSTOMER
I was promised a loaner, after arriving they didn’t have one. I had to wait 30 mins to go to enterprise where the only car they had was a mini van, called service manager which I explained my frustrations about the loaner and my wait time, he told me he would call me back to get me into a loaner of VW and apologized. However I never got a call back. After 4 days I got my car back, and the service manager still never called me back.
I will not take my care back to Esserman Service. They couldn’t find anything wrong either with my car issues. I’ll drive up to Rick case where I bought the car due to the customer service they provided me since the first meeting with them.
Thank you, Yesenia
3/30/2021
Barbara T. VERIFIED CUSTOMER
Everyone was very helpful.
3/30/2021
Cristina R. VERIFIED CUSTOMER
Very good service
3/30/2021
DORIS G. VERIFIED CUSTOMER
Thank you.
3/30/2021
Sergio W. VERIFIED CUSTOMER
Last time I walked into your dealership was two years ago. Unfortunately, I had the worst experience with customer service. I promised that I wouldn’t go back there again.
Today, out of convenience due to my tight schedule, I decided to give one more try. After being helped by Julian Alvarez and get the information that I needed, I was very pleased that Esserman had made a smart decision of hiring Julian for the job as a service consultant. He is the right person for the job with full potential.
Not exaggerating, but I felt that I was at VW manufacture in Wolfsburg (Deutschland) and getting to know more about my vehicle.
It was a pleasure dealing with someone so well mannered and knowledgeable with so much pride of what he was representing.
It was an enormous satisfaction to walk into a business and get the help that I was truly expecting.
Julian is a very confident VW representative and my whole prospective has now changed about Esserman Volkswagen.
Thank you for have Julian A. in your team. He’s is an enormous asset to your business.
3/30/2021
Slendie M. VERIFIED CUSTOMER
Excellent customer service from Roberto.
3/30/2021
Bridgid N. VERIFIED CUSTOMER
Very friendly and helpful.
3/30/2021
Hadley W. VERIFIED CUSTOMER
None
3/29/2021
Estela P. VERIFIED CUSTOMER
Julian super good job, polite, professional, pro active. ????????