Usually a good experience. Waited longer than usual this time, but overall, what I’ve come to expect from you guys: great service.
3/11/2021
Grisell P. VERIFIED CUSTOMER
I always get good service from Acura dealer
3/11/2021
GAYLE R. VERIFIED CUSTOMER
Always a pleasure
3/11/2021
Alejandro D. VERIFIED CUSTOMER
Saili Triana is amazing..! Congratulations
3/11/2021
Emily C. VERIFIED CUSTOMER
Julio is the best! We only come to service our car with him. Will forever be loyal to Volkswagen due to his service! Thank you Julio and thank you Volkswagen!
3/11/2021
Maria C. VERIFIED CUSTOMER
He’s the best.
3/11/2021
Javier M. VERIFIED CUSTOMER
Amazing service
3/11/2021
Maggie N. VERIFIED CUSTOMER
See previous message sent with
Comments
3/10/2021
Luis E. VERIFIED CUSTOMER
Superbien, Julio es la mejor persona que conozco, mil gracias por el excelente servicio prestado, siempre seguiré con Esserman
3/10/2021
Pedro P. VERIFIED CUSTOMER
Jorge was very professional and courteous thank you
3/10/2021
Ricardo D. VERIFIED CUSTOMER
Excellent service from Vidal and Abdel. They are both wonderful and very helpful.
3/10/2021
Gil A. VERIFIED CUSTOMER
Julian Alvarez is very professional, returns calls in a timely fashion and summarizes the work done. He is an asset to your business. I will also say, not all service personnel are like him.
3/10/2021
Michael C. VERIFIED CUSTOMER
Always a pleasure dealing with Ciro! Give him a raise already!!
3/10/2021
MARIANNA P. VERIFIED CUSTOMER
Sally, my service advisor was great. The group tried to accommodate my needs and timing to get my car ready. Had a good experience. Thank you
3/10/2021
Gerardo S. VERIFIED CUSTOMER
I will never go to South Motors again! From the minute I arrived at Esserman, a gentleman was able to assist me right away. He called Robert over and I bet him for the first time he was courteous and professional he said my car would be ready at a certain time and it was. I asked him to please do whatever was necessary to my car and he gave me a quote. There was a complete transparency and customer service for the beginning all the way to the end. I I will definitely be back.
3/10/2021
Robert F. VERIFIED CUSTOMER
Well that day did not go as planned I made an appointment to take the car in at 8:15 AM the promised timeframe was 3 to 4 hours. That did not happen after calling at 2 PM they told me that the car was not even active for the service... I was like??? I understand that sometimes you cant predict service to a vehicle but at least call me and let me know what the situation is. No call no nothing from Julio. I was the one that had to call upset to get some answers. I spoke to several members and nobody could get Julio on the phone. finally the cashier advised me that Julio left her a note that the car will be ready by 4:30 PM. I picked up the car around 4:35 PM . Unacceptable.....
3/9/2021
Magda P. VERIFIED CUSTOMER
Very helpful and curious
3/9/2021
Caridad M. VERIFIED CUSTOMER
100% satisfied with recent service expierience receive and with Ciro Ulloa!
3/9/2021
KLAUS E. VERIFIED CUSTOMER
No problems, timely for the service
3/9/2021
Leonor D. VERIFIED CUSTOMER
It is a pleasure leave my car in “Esserman Doral”. All the staff is really kind. Thank you.