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Real Reviews from VERIFIED CUSTOMERS
ARMANDO G. VERIFIED CUSTOMER
As always, the service provided by Rene, was optimal. Very pleasant young men
2/13/2021
Sergio D. VERIFIED CUSTOMER
Communication was top notch. Highly recommend Rene
2/13/2021
Christian P. VERIFIED CUSTOMER
Very professional
2/13/2021
Juan D. VERIFIED CUSTOMER
Excellent service Ciro very professional
2/13/2021
Norma G. VERIFIED CUSTOMER
Sebastian was a very helpful. Took very good care of me the whole time I was waiting.
2/13/2021
Darlene A. VERIFIED CUSTOMER
Polite staff, informative report, good service
2/13/2021
Charles R. VERIFIED CUSTOMER
Pedro Melendez was very knowledgeable, attentive, helpful, and accommodating. I would definitely suggest to a friend to go and ask for him for help or any issues concerning our VW vehicles. Highly recomend Pedro. He was AWESOME!!!!!!!
2/12/2021
Stewart D. VERIFIED CUSTOMER
I found the service to be absolutely terrible. I showed up right on time for my appointment.. I pulled up and had to wait 15 minutes for anyone to assist me (employees were just standing around talking casually to each other). I was told the servicing would take an hour and 45 minutes to complete. I ended up getting my car four and a half hours later because Roberto failed to mention that I needed to go to the cashier to check out. For two hours I waited outside for my car while Roberto saw me out there and could’ve simply told me what I needed to do. When I explain my frustration to the cashier her response was “I’m sorry I’m just the cashier.” Really? This isn’t customer service. This isn’t even treating people decently. I will not be coming back.
2/12/2021
Ana A. VERIFIED CUSTOMER
Great customer service. Took the time to answer and explain my concerns.
2/12/2021
Nelson B. VERIFIED CUSTOMER
Julio did a fantastic job. The overall cost of the installation was a bit higher than what I was expecting, however, when compared to the quality of the work done, I was satisfied. Will continue to trust my business with you guys.
2/12/2021
Marly M. VERIFIED CUSTOMER
Excellent Service
2/12/2021
Bismarck T. VERIFIED CUSTOMER
Amazing service
2/12/2021
Sofia R. VERIFIED CUSTOMER
Thanks for your excellency.
2/11/2021
Nicole O. VERIFIED CUSTOMER
Julian was excellent. Great service. Thanks
2/11/2021
Mario M. VERIFIED CUSTOMER
Ciro was very informative about the issues and recommendations that the vehicle needed
2/11/2021
Jorge R. VERIFIED CUSTOMER
Excellent service.
2/11/2021
Debra C. VERIFIED CUSTOMER
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2/11/2021
Michael C. VERIFIED CUSTOMER
I brought my car in because of a check engine light. The diagnosis received in Key West said the issue was a bad NoX sensor. As it turns out, it was my ignition. I was not made aware of what the problem was after the diagnosis at the dealer, so I assumed the Nox sensor had been replaced. I didn’t see that it was the ignition until I received my paperwork at the cashier. So your service center did work on my car that I did not authorize. After my car was “ready,” it took 45 minutes for me to actually get my car. I have never had bad service at this dealership and I have brought my Passat here since 2014. This past visit was not good though.
2/11/2021
Maria L. VERIFIED CUSTOMER
I’m very satisfied , whit the service, all their were very nice , Thanks
2/11/2021
Carlos A. VERIFIED CUSTOMER
pedro melendez helped me with everything that i needed. i feel better about my car.
2/10/2021