Rene is always great. He is very service oriented & addresses all concerns. Rene is an asset to your company.
11/22/2020
Alcides R. VERIFIED CUSTOMER
Excellent customer service
11/22/2020
FRANCINE C. VERIFIED CUSTOMER
Julio is an excellent service agent , he always knows how to ensure my car is 100% taken care of and is very professional!!
11/21/2020
Cooper D. VERIFIED CUSTOMER
Always a pleasure
11/21/2020
ALINA C. VERIFIED CUSTOMER
Expecting time more than 1 hour and 45 mts as they told me. My appointment was 9:30 am and I left the dealer at 1 pm. At 12:30 pm I went to ask about my vehicle, after 3 hours waiting. I asked about change windshield, even when I must to pay for it, and they did not change. I did not asked about this because I sido not want to wait 3 more hours ???????
11/21/2020
FRANCISCO O. VERIFIED CUSTOMER
Mrs. Almeida was professional, kind and explained all quite clearly. I want to thank her again for such great service and attention.
11/21/2020
YOLANDA N. VERIFIED CUSTOMER
A1 service
11/21/2020
Geanine B. VERIFIED CUSTOMER
Great service!!
11/21/2020
Allen S. VERIFIED CUSTOMER
Julian was excellent and is an incredible representation of Esserman.
11/21/2020
JUSTO R. VERIFIED CUSTOMER
Thanks was Good service
11/21/2020
Claudia L. VERIFIED CUSTOMER
Great customer service! Definitely will be coming back !
11/21/2020
Elizabeth A. VERIFIED CUSTOMER
Thank you gor taking care of my Acura
11/21/2020
Joe P. VERIFIED CUSTOMER
I think there’s an opportunity to make it more clear what a customer is supposed to do once they arrive at Service for my appointment. I had to wait a few minutes for someone to ask me if I needed help.
When I left the dealership, I noticed that my check engine light was illuminated. If traffic wasn’t so bad and I didn’t have to return to work, I would have turned around to get it shut off. I’ll have to find time to go back to the dealership to get the light turned off.
Otherwise, I thought that Julio did a very nice job and was very professional throughout my visit.
11/21/2020
Crescencio R. VERIFIED CUSTOMER
The message that the oil change was due in x number of days was not removed. Small overdoght
11/21/2020
Yanet P. VERIFIED CUSTOMER
Profesional worker
11/21/2020
Andrea C. VERIFIED CUSTOMER
Amazing job! Julian told me like it is and didn’t sugar coat anything. He is a great asset to your team!
11/20/2020
ROBERTO C. VERIFIED CUSTOMER
As always Saili, always goes out of her way.
Saili makes you feel like you are her only client and I know she always slammed with work. But she makes you feel special.
11/20/2020
Vivian C. VERIFIED CUSTOMER
Good job
11/20/2020
Joshua O. VERIFIED CUSTOMER
Mr. Serra continues to exude great customer service and professionalism with his customers.
11/20/2020
Marilin B. VERIFIED CUSTOMER
Julio was very courteous and helpful through the process excellent.
But I don’t know why my car was not washed?