As always Robert Correa delivered an amazing customer experience I will definitely keep taking both my Volkswagen to Esserman International
8/29/2020
Francesca M. VERIFIED CUSTOMER
Horrible! Very disappointed.
8/29/2020
Hector D. VERIFIED CUSTOMER
Very professional and hospitable!! Makes you feel appreciated
8/29/2020
Timethy H. VERIFIED CUSTOMER
Always a pleasure working with the team.
8/29/2020
Kevin C. VERIFIED CUSTOMER
Great service
8/28/2020
Roberta L. VERIFIED CUSTOMER
Your sales team tried to up-sell me and also tried to mislead me which is unacceptable. If I could get in contact with the service general manager to talk about this it would be greatly appreciated.
8/28/2020
Edwin C. VERIFIED CUSTOMER
Fast service and very personal.
8/28/2020
Michael G. VERIFIED CUSTOMER
Thanks for always doing a great job. Good customer service.
8/28/2020
Leonard A. VERIFIED CUSTOMER
Roberto is always ready to.help
8/28/2020
Suzanna H. VERIFIED CUSTOMER
Very professional, job well done!
8/28/2020
Louie A. VERIFIED CUSTOMER
Amazing!! So friendly
8/28/2020
Cristina G. VERIFIED CUSTOMER
Roberto is always great, makes car service pleasant and painless.
8/28/2020
Fernando R. VERIFIED CUSTOMER
1) Even with an appointment, it took 2 hours to diagnosis a broken part on the center console cover. I personally removed the cover that exhibit the broken part one day before my appontment and it took me exactly 3 minutes (I have pictures to proove if you want)So, even considering the internal checkin processing of each car and the short of personel due to the pandemic there were no reason at all to keep a customer 2 hours waiting.
Also when the car was delivery to me, there were black stains on the console cover and the plastic door lintel. And also the seat in a diferent position. I understand that they need to drive the car, but I don't think that to drive the car inside the shop you may remain the seat as the owner position. Those problems happens each and all time that I visit your service department. I think that you have no idea what customer service is.
Thanks
Fernando R
8/28/2020
Mario F. VERIFIED CUSTOMER
Julio went above and beyond to meet my expectations. He was friendly, knowledgeable and A great listener Who addressed and resolve the issue I was experiencing. An awesome worker!
8/27/2020
Jorge S. VERIFIED CUSTOMER
Pedro did a amazing job,very polite and professional. The car was ready exactly around the time he said. I’m happy happy with the service today.
8/27/2020
Theresa A. VERIFIED CUSTOMER
Excelente servicio
8/27/2020
Jacqueline C. VERIFIED CUSTOMER
Great service. Rene was very helpful and listened to my concerns.
8/27/2020
Bruce G. VERIFIED CUSTOMER
Fast and easy. Thx a ton
8/27/2020
Roberto H. VERIFIED CUSTOMER
thank you
8/27/2020
Evelyn M. VERIFIED CUSTOMER
Great service answered all my question best experience at a dealership so far. 5star