My only feedback would be for the advisor to have a quick chat with the customer when picking up the vehicle to let the customer know it all was well or give any advice.
8/23/2020
Mariano B. VERIFIED CUSTOMER
Es una excelente persona y su trato es lo mejor que uno espera recibir de ella, es muy profesional y amable.
8/23/2020
Giancarlo M. VERIFIED CUSTOMER
Perfection
8/23/2020
Kimberly M. VERIFIED CUSTOMER
Great Experience! Best Volkswagen I’ve ever been to.
8/22/2020
RAMON M. VERIFIED CUSTOMER
It was excellent service.
8/22/2020
Juan D. VERIFIED CUSTOMER
Everything was as promised and everyone was profesional. Thanks for the service and God bless.
8/22/2020
Mario F. VERIFIED CUSTOMER
I forgot to mention that Julian Alvarez has excellent customer service and
Has helped us each time we have reach out to him with any of our cars! He is an employee!
8/21/2020
Jairo D. VERIFIED CUSTOMER
Saili is always on top of things. Great asset to your company. She has been my contact at Esserman for the last 15 years. Very happy with her service. She is one of the reasons I recommend Esserman services
8/21/2020
Kasey A. VERIFIED CUSTOMER
Roberto took care of me and my car and gave me a nice, easy experience getting my tire replaced.
8/21/2020
Manny L. VERIFIED CUSTOMER
Great customer service. They were helpful and professional.
8/21/2020
Joseph C. VERIFIED CUSTOMER
Sally. Technician Richard, Sales Manager Abdel Yoda went above and beyond to fix a puzzling and complicated ossue... very csatisified
8/21/2020
IGNACIO A. VERIFIED CUSTOMER
Pedro was so professional , kind and courteous! So refreshing to find such gentlemen with high customer service skills. Is people like Pedro that keep me coming back to Esserman. Keep up the good work.
8/21/2020
Mary C. VERIFIED CUSTOMER
It was not the customer service I was expecting
8/21/2020
Eva P. VERIFIED CUSTOMER
I am very satisfied with the service and the time spend waiting for car.
8/21/2020
JOSE D. VERIFIED CUSTOMER
As always excellent service
8/21/2020
Jorge F. VERIFIED CUSTOMER
I'm very glad that Ciro was assigned as my advisor. He revied all my car needs and sent me updates of the process during the time my car stayed at the dealership.
8/21/2020
Dylan M. VERIFIED CUSTOMER
Julio took great care of me on fixing my car. Would recommend anyone to him. Best customer service in Miami
8/21/2020
Claudia C. VERIFIED CUSTOMER
Great Service!
8/20/2020
Leticia S. VERIFIED CUSTOMER
Julian was great! Very courteous and professional. He made sure to keep me updated on the status of my vehicle and made arrangements for me to have a loaner car thru Enterprise car rental. I was extremely pleased with the service I received. Thank you!!