Another employee (Not the one that helped me with the car service, nor any other that helped me) at the store went to say hi to my dog (he was very kind) and took his mask off. Honestly I didn’t say anything to him because he was kind and attentive but I felt uncomfortable.
Please remind the personnel not to take the mask off and to keep 6 feet distance as recommended by experts. As always everyone super nice and professional. Thanks
8/15/2020
MARIA N. VERIFIED CUSTOMER
Ciro is a very nice man and knows what he is talking about. I was very pleased with the service and was done faster than I expected.
8/15/2020
Scott P. VERIFIED CUSTOMER
The ladies who answer the phone have fabulous manners, and are a pleasure to do business with.
My service advisor Julian Alvarez was knowledgeable, professional, and very courteous. I am really glad I came to Essermann!
8/15/2020
Liz M. VERIFIED CUSTOMER
Always great service.
8/15/2020
Maurizio P. VERIFIED CUSTOMER
the only complaint is that my car was suposed to be washed. It was clean outside but not inside.
8/15/2020
Wilson M. VERIFIED CUSTOMER
Thank you Julio!!!! You r the best!!!!!
8/15/2020
Maria P. VERIFIED CUSTOMER
Everything went very welll
8/15/2020
Noel B. VERIFIED CUSTOMER
Excellent service provided by Julio. 5 stars
8/14/2020
Jorge R. VERIFIED CUSTOMER
I understand that during the COVID-19 Pandemic we all need to be patient with one another more than ever. My only complaint today is the wait. I waited 2 hours for a simple oil change and tire rotation. NO complaints regarding Ciro. Ciro is an excellent Service Manager. I’ve been coming to Esserman for service on both of my Beetles since 2004. First for my 2001 Bug and now for both my 2001 and 2019 Bug which I bought at Esserman International. BTW, because of Cheri Byrd I have been a loyal Esserman customer for so many years. Chery is a gem! Thank you for all of your attention to detail and addressing all of my concerns over the years.
8/14/2020
CARLOS V. VERIFIED CUSTOMER
Wonderful service
8/14/2020
Jose R. VERIFIED CUSTOMER
Excellent service.
8/14/2020
Ivonne C. VERIFIED CUSTOMER
I cannot praise Robert enough. He’s an amazing and dedicated advisor and an asset to your team. Would love to see him in a supervisor or management position some day. He’s awesome
8/14/2020
Jorge M. VERIFIED CUSTOMER
Prompt and courteous service
8/14/2020
Jonathan B. VERIFIED CUSTOMER
Roberto explained every detail and procedure that was needed in my VW Beetle, with patience and courtesy. He is an excellent service representative.
8/14/2020
Elias C. VERIFIED CUSTOMER
I was very pleased with the service.
8/14/2020
Wilfredo B. VERIFIED CUSTOMER
My name is Wilfredo B
8/14/2020
ELIYAHU N. VERIFIED CUSTOMER
Great fast service.Pedro is very nice person
8/14/2020
Luis A. VERIFIED CUSTOMER
Excellent service, fast, ensuring i was satisfied.
8/14/2020
Andrenella D. VERIFIED CUSTOMER
Julian was great. Nice, patient, knowledgeable, and good at communicating what was going on with my car.