Kocourek Automotive Group

At checkin I reported passenger side fluid not working and drivers identified applies only couple inches on window. Also report travel assist error displaying intermittently all year round. I askedbthatverror logs be looked at and washer issue fixed. At payment I asked for confirmation these were done. Was told they cleaned washer novel's and didn't see anything in logs. Neither of these items were in the work order. I never received copy of inspection either. I called service advisor15 mins after leaving had to leave message. Day 3 I finally spoke to advisor. When I questioned him how the technician knew to inspect two issues he admitted he forgot to tellthe tech and they were not looked at. I live 90.mins away and will have to take another vacation day ro bring car back. I shared repairs need to be done same day for I cannot make a 3rd trip. Very disappointed

Very kind, professional and respectful. Explained everything very well. Even held the door for me when entering and exiting.

Excellent service.well done.

Kevin did a great job of explaining and communicating everything that was happening with my vehicle. He was always willing to answer any questions I had throughout the entire process. Excellent customer service and great team of employees also.

Excellent!

You guys rock! Thanks for being willing to pick up car and return to my place of employment when done. The car wash was unexpected.

Kevin was cordial and efficient.

Shawn is awesome. Very thorough. Appreciate the level of service he provides.

Sean was great- knowledgeable and very pleasant

Sean was thorough, very well educated and communicated very well.

Took way to long

Professional and courteous service and follow up.

Very thorough and explained everything. Helped me make sure I got the service done I needed and wanted.

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Everyone did a great job and kept us informed!

Everything was great

Awesome service team. Chen is fantastic. Highly recommend. Thank you

Very courteous and friendly. Helped us and arranged for a fast repair of our vehicle.

I don’t need a call, I actually don’t ever want to interact with your business again. This has been the worst service experience I’ve had in a very long time. To make a long story short, my vehicle has been with you a total of 5 weeks and it’s in worse condition as when I dropped it off. 1. I asked multiple times for the tech to please drive it before I pick it up, to make sure it’s fixed. I was told twice that this happened and it did not. I can tell via my VW app when my car makes a trip. Because they failed to do that, the car failed on me multiple times resulting in multiple trips to your business. This last time I asked Joe specifically 2 times and my husband once, to please take it for a ride to ensure it’s fixed. When I was called to come get it, I asked, was it taken for a ride and Joe said “Oh yeah you’re good”. When I stated that it was driven, he then stated again “ no no you’re good”. Only to pick up the car and it failed after 9 miles of driving. I asked multiple times to please check the warning check engine light. They could never tell me what the light was indicating as they never fully checked it the first 2 visits. 2. The communication was terrible. Over a week when by and I heard nothing about the plan. I had to call, every single time to get an update. At which 4 messages were left with no call back. Chen and Sean were fantastic, Joe not so much. 3. I felt like my time and my car weren’t even close to being priority. I felt like I didn’t have a good advocate in Joe re relentless follow up with the warranty company. 4. I now can not trust the service of VW at your business. I will hopefully be picking up the car soon and will never be back. It’s a shame, for I absolutely love the car and wanted to upgrade to the Atlas someday. 5. Give Sean (Audi guy) a raise. He’s wonderful and de-escalated the situation. He’s knowledgeable and very friendly. His communication is great! 6. We want the $100 deductible back. I could make multiple more points but I’ll spare you. If you do want more detail, my husband and I would like to sit down in person with the big cheese, not over the phone.

Excellent service as always.