Kocourek Automotive Group

So my receipt said I refused to have service recommendations done. I actually asked them to be done and the service member told me no, they couldn’t do it that day, so I scheduled a different day in two weeks time. It also stated my car received a car wash, and it did not, nor did I get a usual card for car wash. The service member was adequate, but informed me at least three times how he doesn’t deal with Audi, things were unfamiliar to him, and that the usual patient didn’t come in for the day. I appreciate him helping in this area, but I am also in customer service and this was a bit disappointing. I asked him for a quote on tires when I first got there, before he started looking at the vehicle. He got me two quotes and when I asked details about them he shrugged and said he really didn’t know anything about the tires or quotes given. I got more detailed and helpful information from the notes from Derek, the technician, nothing was really reviewed with me. Glad to have Derek’s help in the notes. Just disappointing, that’s all. The service person also mentioned he couldn’t wait to get out of there and be done at the start of my 3 pm appt. I can appreciate this, but not a great customer service comment. As I said, I have scheduled an appointment for follow up work. I won’t be getting my tires there, simply because it was unhelpful and I had to do my own research about the best tires, so I got them elsewhere. I’d prefer to do all my business with you, because we generally like your group. I will see how the next visit goes. Thank you for asking.

Greeted me and explained everything, kept me updated with my service status.

Sean was the best experience we’ve had there so far. Previous to working with him we were less than impressed there. This was a much better experience!

Joe was great to work with, helpful, and thorough. I really liked the use of the messaging for service issues and communication.

I always have a great experience when I bring my vehicle in for oil, changes, etc. the staff is friendly and professional.

Shawn is a beautiful man with excellent taste.

Shawn was courteous and accommodating.

Very nice and helpful

Dillon is an excellent service advisor!

While at the checkout desk and payment, the representative did not have a face mask on. There was a plastic barrier between the representative and myself but I did not feel completely comfortable when he was not masked behind the desk. He did place his mask back on when he came around the corner, but I feel like a mask should be worn at all times while with a customer, even with a barrier between us. If he takes his mask off when a customer is not with him, I could care less, but don't feel like it was appropriate. Thank you

The team was very thorough explained everything they did. Very polite and was impressed how clean the service dept was. Thank you very much!!

I was met by service person immediately. HE explained things very carefully. The work was completed in less time than was specified. I was very pleased and heppy with the service I received.

It's all good.

Greg is a pleasure to work with. He always is pleasant and always helpful with explanations and details. I enjoy doing service with Greg and Kocourek. Thank you Greg for the quick response in arranging me with the loaner vehicle...really appreciate that! ????

It was a great visit, took care of the problem and had me on my way in no time.

Veey professional, excellent service

The service staff is always amazing to work with!

I've never been less than very pleased when I go in. Thank you!

My car was done super fast, nice staff and it cost less than I was originally quoted!

Always very satisfied with the customer service, friendliness and professionalism at this Subaru dealership!