The service provided by Anthony is always outstanding and the Team makes a great effort to get the car out in no time.
3/6/2025
Vinodkumar S. VERIFIED CUSTOMER
Thanh sabatier is very good person
He explained everything is very simple way.
I am very thankful.
3/6/2025
Amirsalar E. VERIFIED CUSTOMER
I took my car there because there was a noise coming from the rear suspension or the rear brakes. I spoke with Joseph and explained the situation. I spent nearly four hours at the dealership waiting for my car to be fixed. In the end, when I got back in my car, I still heard the noise. I told Joseph about it, and he said it was due to a space between the brake components and that the noise was normal. After that, I got into a few other cars of the same model, a 2024 Honda CR-V, and none of them had this noise. I was very disappointed that Joseph and his team couldn’t diagnose the issue with my car. When I accelerate, there is a very loud noise from the back of my car, and they couldn’t fix it. Even though I live in Woodland Hills and there’s a Honda dealership near me, I chose to come to Irvine to show my car to you because I believed you were a great company. But Joseph couldn’t diagnose the issue, and his behavior was very poor.”
3/6/2025
Alexis K. VERIFIED CUSTOMER
Na
3/6/2025
Amirsalar E. VERIFIED CUSTOMER
In my opinion, Joseph doesn’t really know his job well. I’ve brought my car there about two times because it was making a noise in the back, and no matter how much I explained it to him, he didn’t give me any response. He said he would show it to his technicians and ask them to fix it. After taking my car back, I still heard the noise, so I went back to Joseph and asked if it had been fixed. He again told me he didn’t know, that there probably wasn’t any problem, but I still heard the noise. Also, his behavior with customers is very poor; he speaks so seriously, as if you have no right to tell him what’s right or wrong. Whatever he says seems to be the final word, and I don’t know what he thinks of himself, but he acts like a strong person and doesn’t allow customers to speak their mind. Everything he says is taken as correct.
Because of this issue, I really don’t want to take my car there anymore. I prefer to go to a dealership that’s closer to my home. I actually live in Woodland Hills, and I was taking my car to Irvine for maintenance because I liked that dealership, but because of this person, I no longer want to take my car there.
3/6/2025
Jacob S. VERIFIED CUSTOMER
Outstanding experience. Thank you.
3/6/2025
Daryl C. VERIFIED CUSTOMER
Thank you for always going above and beyond in making sure the car is raod worthy. Your teams hard work is appreciated!
3/6/2025
Paul O. VERIFIED CUSTOMER
Karina was courteous and answered questions I posed to her. Thank you.
3/6/2025
Kate D. VERIFIED CUSTOMER
Superb service as always
3/6/2025
Haley T. VERIFIED CUSTOMER
N/A
3/6/2025
Erzebeth C. VERIFIED CUSTOMER
General Customer service skills: acknowledge customers that have entered, ask if they have been helped.
I patiently waited for the service agent to finish their phone call; he did see me, he turned his head and looked at me. He hung up the phone and proceeded to make two more phone calls. I finally had to ask for my keys as I had already paid online.
Sadly, this is not the first time that this happened with this service agent. I will make sure to schedule with a different agent next time.
3/6/2025
Miyuki F. VERIFIED CUSTOMER
When I walked in, I was very impressed by Mr. Arellano's professional greetings and attitude. I felt welcomed and could rely on his words.
Thank you again for recognizing the customer's needs.
You were great!
3/6/2025
Angel G. VERIFIED CUSTOMER
They were so nice and fast really great service
3/6/2025
Felipe F. VERIFIED CUSTOMER
Mariela did an excellent job in assisting me and answering my questions about other features on the vehicle that is currently turned off.
3/6/2025
Gema D. VERIFIED CUSTOMER
Candice was very professional and courteous. I am very satisfied with the attention and promptness received.