In my opinion, Joseph doesn’t really know his job well. I’ve brought my car there about two times because it was making a noise in the back, and no matter how much I explained it to him, he didn’t give me any response. He said he would show it to his technicians and ask them to fix it. After taking my car back, I still heard the noise, so I went back to Joseph and asked if it had been fixed. He again told me he didn’t know, that there probably wasn’t any problem, but I still heard the noise. Also, his behavior with customers is very poor; he speaks so seriously, as if you have no right to tell him what’s right or wrong. Whatever he says seems to be the final word, and I don’t know what he thinks of himself, but he acts like a strong person and doesn’t allow customers to speak their mind. Everything he says is taken as correct.
Because of this issue, I really don’t want to take my car there anymore. I prefer to go to a dealership that’s closer to my home. I actually live in Woodland Hills, and I was taking my car to Irvine for maintenance because I liked that dealership, but because of this person, I no longer want to take my car there.
3/6/2025
Jacob S. VERIFIED CUSTOMER
Outstanding experience. Thank you.
3/6/2025
Daryl C. VERIFIED CUSTOMER
Thank you for always going above and beyond in making sure the car is raod worthy. Your teams hard work is appreciated!
3/6/2025
Paul O. VERIFIED CUSTOMER
Karina was courteous and answered questions I posed to her. Thank you.
3/6/2025
Kate D. VERIFIED CUSTOMER
Superb service as always
3/6/2025
Haley T. VERIFIED CUSTOMER
N/A
3/6/2025
Erzebeth C. VERIFIED CUSTOMER
General Customer service skills: acknowledge customers that have entered, ask if they have been helped.
I patiently waited for the service agent to finish their phone call; he did see me, he turned his head and looked at me. He hung up the phone and proceeded to make two more phone calls. I finally had to ask for my keys as I had already paid online.
Sadly, this is not the first time that this happened with this service agent. I will make sure to schedule with a different agent next time.
3/6/2025
Miyuki F. VERIFIED CUSTOMER
When I walked in, I was very impressed by Mr. Arellano's professional greetings and attitude. I felt welcomed and could rely on his words.
Thank you again for recognizing the customer's needs.
You were great!
3/6/2025
Angel G. VERIFIED CUSTOMER
They were so nice and fast really great service
3/6/2025
Felipe F. VERIFIED CUSTOMER
Mariela did an excellent job in assisting me and answering my questions about other features on the vehicle that is currently turned off.
3/6/2025
Gema D. VERIFIED CUSTOMER
Candice was very professional and courteous. I am very satisfied with the attention and promptness received.
3/6/2025
June V. VERIFIED CUSTOMER
Staff was very polite and helpful.
3/6/2025
Alejandro G. VERIFIED CUSTOMER
Felt comfortable woth her I trust her
3/6/2025
Fredrick P. VERIFIED CUSTOMER
Great job, Ernesto...
3/6/2025
Peggy A. VERIFIED CUSTOMER
Great
3/6/2025
William P. VERIFIED CUSTOMER
Service on my vehicle was completed within the estimated time. Thank you Trevor
3/6/2025
Huan T. VERIFIED CUSTOMER
Brandon is very nice, friendly and professional on job. He gave the best service and the trustworthy for my honda crv. Everything is done with my satisfaction. Thank you Brandon.
3/6/2025
Jong L. VERIFIED CUSTOMER
I was really satisfied by Kyle's service. He kindly followed up all the stages of the service and explained to me with details.
3/6/2025
Bruce S. VERIFIED CUSTOMER
I was very pleased with Robert
Farr’s service.
3/6/2025
Jyhdar L. VERIFIED CUSTOMER
I was advised to submit the Proof Of Correction. I went to DMV but they don’t even have my CRC on any hold for recall repair. I was told to submit the proof only during renewal of registration and not in advance. Hopefully other customer is not as confused as I was.