It was extremely difficult to get a live person on the phone. The price I was quoted for the service was way too high
3/5/2025
Gianna V. VERIFIED CUSTOMER
Thank you Ram. Two ????????
3/5/2025
Brian F. VERIFIED CUSTOMER
My experience with Richard Juarez at Norm Reeve’s Ford Cerritos was exceptional. Richard listened and noted all of my concerns with the vehicle. I picked up my Ford Expedition and it was a brand new car. All of the issues I was having with my vehicle were repaired. I was very happy with the service and the reasonable price for all repairs.
3/5/2025
Stanley T. VERIFIED CUSTOMER
Mr. Jaber was very professional, concise, and accommodating with my request for service. So was Jane, whom assisted me when I had initially called in for an appointment. Thank you again.
3/5/2025
Cynthia D. VERIFIED CUSTOMER
SIMONE WAS GREAT. I WAS DISAPPOINTED THAT YOU CHARGED TO ROTATE TIRES..
3/5/2025
Jesse B. VERIFIED CUSTOMER
Thanks.
3/5/2025
David G. VERIFIED CUSTOMER
Thank you Gerardo Molina, your service is always impecable! Thank you for being kind and very attentive.
3/5/2025
Eleanor D. VERIFIED CUSTOMER
The service dept rep was very professional explained the tire issue thoroughly. Very kind and considerate of our time.
3/5/2025
Dana M. VERIFIED CUSTOMER
Your service dept is top notch!
3/5/2025
Maria M. VERIFIED CUSTOMER
Had a good experience with Manny; he was very helpful and professional.
3/5/2025
Fatima G. VERIFIED CUSTOMER
Great service
3/5/2025
Irene L. VERIFIED CUSTOMER
This was the most horrible service I have ever gotten at norm Reeves. I waited for four hours for a basic oil change and not once was I informed by Oscar Ortega on the progress of my car. Finally, after waiting four hours I walked to the service station and to my surprise my car was stilll not worked on for a basic oil change that I had made an appointment. The service technician was of no help and rude and the service on my car was rushed with oil splatter on my windshield. Sorry Norm Reeves, you just lost a customer of close to twenty years. Your service has slowly become the worst I have ever experienced.
3/5/2025
Sylvin Patricia. VERIFIED CUSTOMER
I arrived at your shop at 1015 today and had to wait until after 1 PM to have 2 hatch stays replaced that should have only taken 30 minutes. I am appalled at the length of time it took for such a small job. Very dissatisfied. John was not helpful in assuring that this small job was done more timely.
3/5/2025
George G. VERIFIED CUSTOMER
100% satisfied..Thank you
3/5/2025
Christopher S. VERIFIED CUSTOMER
Took my vehicle in for its first maintenance appointment. We have the maintenance plan. New filters weren’t needed. But our maintenance plan pays for new filters. Will car signal that filters will be needed when they are eventually needed? However, isn’t this based on mileage? The maintenance plan doesn’t make sense if the mileage doesn’t sync with actual maintenance.
3/5/2025
Ariel P. VERIFIED CUSTOMER
He was very nice and accommodating. He really helped me a lot.
3/5/2025
Javier Z. VERIFIED CUSTOMER
Jonathan Romero is very attentive and very knowledgeable
3/5/2025
Carol S. VERIFIED CUSTOMER
Rigoberto provided excellent customer service. He explained the process needed for diagnosing the issue with my vehicle. He followed up as promised. I appreciate him keeping me updayed on the progress .
3/5/2025
Lilia P. VERIFIED CUSTOMER
Luis treated me respectful and professionally. He informed me via the text and updated me on status of my car service.
Thank you ????