Andrew was pleasant to work with regarding my service needs. I will definitely ask for him at my next service interval.
3/5/2025
Caitlin G. VERIFIED CUSTOMER
You guys have been good to me in the past with basic maintenance. And customer service is friendly, and the shuttle is very convenient.
But for the first time I went in with two other issues: I suspected my FOB was broken, and I told them my splash shield was torn off.
I was told my FOB was fine but all of my actuators were broken and needed to be replaced. I was quoted $2600. I got a second opinion, and it WAS actually my FOB. The other place got me a new one and everything works now.
Then I was told I was just missing clips on my shield. They didn’t even realize a whole middle shield was missing, even though I told them it was ripped off and thrown away a few months back. How do they not see a whole shield was missing?
Just wanted to share my feedback. I’m still a Honda fan.
3/5/2025
Robert R. VERIFIED CUSTOMER
Ivette is very helpful, patiently explains things clearly.
3/5/2025
Dina B. VERIFIED CUSTOMER
The service associate gave me realistic timing and explained what to expect. The technicians removed stickers that I requested and ran it through the wash. I left feeling confident in the mechanical condition of my car and pleased with the tidiness. I'm very happy with the service I received.
3/5/2025
Shawna V. VERIFIED CUSTOMER
Ivette is the reason always I always bring my car here for service. She is fantastic, knowledgeable, professional and always very helpful.
3/5/2025
Ivan C. VERIFIED CUSTOMER
Brandon was very nice and he made the process fast and easy. I was in and out of the office in about 5 minutes and that's only cuz I had a few questions. But I appreciate the hard work and my car was done sooner than expected. Thank you guys at norm reeves Honda, I will never go to another place to get my car serviced.
3/5/2025
Sokkan I. VERIFIED CUSTOMER
Good ???? service
3/5/2025
Lalit P. VERIFIED CUSTOMER
Good service !????
3/5/2025
Greg N. VERIFIED CUSTOMER
He was very professional and kept the communication line open. I Did not have a problem when I had additional questions. He answered in a timely manner.
3/5/2025
Junichi T. VERIFIED CUSTOMER
I appreciated the speed and maintenance advice, and good communication.
3/5/2025
Mary L. VERIFIED CUSTOMER
Ivette was awesome! Explained everything to me clearly. Called and got okay before any work was done. Job completed in a timely manner. Courtesy pick up driver was a polite young man. An overall great experience, thank you.
3/5/2025
Sophie V. VERIFIED CUSTOMER
I had an excellent experience at Honda Reeves Huntington Beach, primarily due to the assistance provided by Ivette. Her expertise and professional advice were instrumental throughout the process. Ivette proactively reminded me about a recall notice, ensuring my vehicle met safety standards.
After the service, she followed up regarding an overpricing issue related to one of the services. Ivette's prompt action in addressing the concern and adjusting the charge highlighted her commitment to customer satisfaction.
Overall, the service I received was exemplary, largely thanks to Ivette's attentive and knowledgeable approach. I would recommend Honda Reeves Huntington Beach based on this positive experience.
3/5/2025
Henry J. VERIFIED CUSTOMER
Very excellent service from Mike.
3/5/2025
Josephine H. VERIFIED CUSTOMER
In short, the general manager explained that it was the key needing re-programming that was the problem and not the battery. I was happy that he took the time to explain the issue.
3/5/2025
Gregory K. VERIFIED CUSTOMER
Excellent
3/5/2025
Bill M. VERIFIED CUSTOMER
It was extremely difficult to get a live person on the phone. The price I was quoted for the service was way too high
3/5/2025
Gianna V. VERIFIED CUSTOMER
Thank you Ram. Two ????????
3/5/2025
Brian F. VERIFIED CUSTOMER
My experience with Richard Juarez at Norm Reeve’s Ford Cerritos was exceptional. Richard listened and noted all of my concerns with the vehicle. I picked up my Ford Expedition and it was a brand new car. All of the issues I was having with my vehicle were repaired. I was very happy with the service and the reasonable price for all repairs.
3/5/2025
Stanley T. VERIFIED CUSTOMER
Mr. Jaber was very professional, concise, and accommodating with my request for service. So was Jane, whom assisted me when I had initially called in for an appointment. Thank you again.
3/5/2025
Cynthia D. VERIFIED CUSTOMER
SIMONE WAS GREAT. I WAS DISAPPOINTED THAT YOU CHARGED TO ROTATE TIRES..